Content Designer
Brand:
Hang Seng Bank
Area of Interest:
Location:
Central, Hong Kong Island, HK
Work style:
Date:
26 May 2026
Key responsibilities
- Write and edit digital content, including copy for user experience (UX) design, microcopy and instructional text in English, Traditional and Simplified Chinese that guides users through our digital products
- Ensure consistency and clarity of language across different platforms, including website, mobile app and other digital interfaces
- Contribute to the development and maintenance of content style guides, shape and adopt the Hang Seng tone of voice
- Collaborate with UX designers and researchers to provide concise copy on wireframes for usability testing
- Participate in user testing and iterate on copy based on user feedback and data insights
- Quality control and assurance on own and teams’ work, including peer review as required
- Work across multiple projects at the same time and prioritise effectively
Requirements
- Bachelor degree in Interaction Design, English, Communications, Journalism or a related discipline
- 4+ years of experience in copy editing and/or copywriting, preferably with a focus in UX writing and in FinTech industry
- Excellent command of written Traditional Chinese, Simplified Chinese and English
- Ability to simplify detailed and complex requirements into concise digital copy that fits well within the UI elements
- Understanding of UX and digital design best practices
- Be open to receiving feedback and constructive criticism
- Ability to clearly and effectively communicate ideas and solutions to stakeholders
- Strong relationship management skills to satisfy a wide range of internal and external customers with conflicting priorities
- Passionate in AI and its evolving landscape to drive adoption of new technology into workflow.
- Working knowledge in UI/UX Software (Sketch, Photoshop, InDesign, Figma, etc.)
- Passionate about all things UI/UX and other areas of design and innovation
- Good time management and prioritisation of projects and tasks
- Understanding of agile / scrum methodology
- Strong online portfolio available for viewing
- Great sense of ownership and servicing mind-set to ensure efficient and effective customer service delivery