Business Analysis, Markets & Securities Services
Central, Hong Kong Island, HK
GCB 5
The Opportunity:
MSS Operations is delivering a multi-year transformation strategy known as Rubix. Within Rubix, the Workflow Orchestration Programme is a flagship initiative enabling MSS Operations’ transformation agenda.
We’re looking for a dynamic and experienced Agile Business Analyst to join the team to lead and manage the delivery of key workstreams – Treasury Operations being the priority for 2026, on the workflow platform and the prioritised backlog.
As an Agile Business Analyst, you will play a crucial role in bridging the gap between stakeholders and development teams. Your primary focus will be on gathering and analyzing business requirements, facilitating communication, and ensuring the delivery of high-quality solutions that meet customer needs.
This role is key to support the expansion of the Workflow Orchestration platform rollout across MSS Operations through a multi-year delivery roadmap.
Principal Accountabilities:
- End to end delivery ownership of prioritised backlog including requirements gathering, user stories, solution design (in collaboration with Ops, Change and IT), support the testing and implementation into the Operations line teams.
- Partner with stakeholders across Operations, Change and IT to ensure collaborative engagement and orchestrate execution across the entire delivery value chain.
- Requirements Gathering: Collaborate with stakeholders to elicit and document clear, concise, and comprehensive business/user requirements.
- User Story Development: Translate business requirements into actionable user stories with clear acceptance criteria in a BDD format.
- Facilitation: Organize and facilitate requirements workshops and user story grooming sessions.
- Communication: Serve as a liaison between business/operations stakeholders and development PODs to ensure mutual understanding of requirements and priorities.
- Analysis: Analyze and prioritize user stories based on business value, technical complexity, and other factors. Analyse the end-to-end operational processes with a data driven lens to streamline and improve the workflows.
- Solution Design: Actively contribute to the solution design of the workflow platform to ensure the enhancements and features are delivering the intended business outcomes with minimal technical debt.
- Testing Support: Assist in defining acceptance and validation criteria to ensure delivered solutions meet business requirements.
- Data Analysis & Insights: Work with engineers, architects and BAs to design data models, workflows and integration solutions that support and enable data centric decision making.
Skills & Experience:
- Proven track record and strong experience as a Business Analyst in Agile environments
- Strong understanding of data models, data integration and database design concepts
- Experience working on ServiceNow workflow solutions and awareness of ServiceNow workflow features is essential.
- Strong knowledge of Markets and Securities Services Middle and Back Office including Treasury Operations, Cash Securities; operations as a function, asset classes, products, industry wide systems and processes.
- Experience of being involved in and managed successful delivery of large and complex operational change from initiation to deployment.
- Strong understanding of Agile methodologies (Scrum, Kanban, etc.) and best practices.
- Strong written and verbal communication skills and experience in influencing a senior set of sponsors and stakeholders.
- Experience with requirements management tools (e.g., JIRA, Confluence, MS Visio) and Agile project management tools.
- Good understanding of operational risk frameworks, including non-financial risk.
- Experience in leveraging available and emerging best in class technologies to benefit the wider change agenda and tenacity to find solutions to complex problems.
Opening up a world of opportunity
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Issued by The Hongkong and Shanghai Banking Corporation Limited.
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