Branch Service Manager II (CBB) - Hang Seng Bank (HK)

Some careers have more impact than others.
 
If you’re looking for a career where you can make a real impression, join Hang Seng and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.

Retail Distribution  

Hang Seng's Retail Distribution focuses on personal wealth management and financial services. Our one-stop wealth management initiatives are designed for both our affluent and mass integrated account customers. With around 255 branches and automated banking centres, including around 50 Prestige Banking Centres for our high-end personal customers, we serve over half of the adult population in Hong Kong while offering an extensive range of products to our valued customers.

Primary location shows in a job posting does not refer to work location, the branch placement is subject to the final decision by RSS ManagementWe are currently seeking high caliber professionals to join our Retail Distribution as Branch Service Manager II

Principal Responsibilities

• Management and processing of servicing requests for HSBC Customers
• Coaching and development of direct and non-direct line reports to support improving skills and capability
• Use knowledge of products, processes and procedures to address customer needs both through the team and individually
• Support frontline colleagues to deliver service to customers at first point of contact through the reduction of operational requirements  
• Provide guidance on transactions and ensure that all work is processed in accordance with the established and documented procedures
• Continually evaluate processes and procedures to support improved efficiency and effectiveness of operations
• Development and maintenance of Operational Management Information
• Manage unit administration activities
• Ensure excellent satisfaction is achieved through leading a team within its remit to consistently deliver excellent service for both internal and external clients 

Qualifications

• Secondary School or equivalent
• HKCEE / HKDSE (with at least five subjects at Grade E / Level 2 / "Attained" or above including Chinese, English and Mathematics)
• Experience: 2-5 years
• Strong service orientation with good interpersonal and communication skills
• Self-motivated, attentive to detail, eager to learn with positive attitude
• Strong level of customer centricity with change mind-set to cope with the on-going business transformation
• Proficient in both English and Chinese, with ability to communicate in Putonghua an advantage
• High level of customer centricity mindset with dedication to deliver exceptional quality services for customers

RBW

You’ll achieve more when you join Hang Seng Bank Limited.
 
www.hangseng.com/careers
 
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Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services.  We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
 
Issued by Hang Seng Bank Limited