Associate Director, Engagement and Reporting

GCB 4 

The Opportunity:

• Credit and Capital Management COO (CCM COO) adopted a Value Stream model as part of the Group-wide Digital Acceleration Programme.
• The CCM COO Value Stream is responsible for delivering high priority programmes to simplify, digitise at scale and automate the credit and lending journey, as well as supporting the creation of a new, globally consistent credit and lending organisation serving the CIB Business line which collectively build towards our vision of becoming a leader in digitally enabled domestic and cross border lending across network, by improving customer experience generating competitive advantage through use of data and participation in emerging borrowing models.
• The Value Stream construct allows us to focus on a single set of aligned objectives, collaborating to deliver our target architecture while maintaining the effective delivery of credit and lending services.
• CCM COO Reporting & Engagement aims to deliver a more connected and informed Value Stream through effective channel management, timely reporting, and comprehensive engagement strategies. We endeavor to provide the right information to the right stakeholders on the right platforms at the right times, ensuring that all employees within the value stream are correctly engaged and kept up to speed on CCM developments. This better enables informed decision making and drives our key initiatives to create impactful results.
• This role is focused on managing centralized Reporting across CCM through oversight and creation of dashboarding and data platforms and materials to connect, inform, and engage.

What you’ll do:

Key Responsibilities

The Associate Director will be responsible for:     

• Owning centralised reporting across the CCM COO Value Stream, producing dashboards, reporting packs and performance updates for senior stakeholders.
• Defining and maintaining a consistent MI framework (KPI catalogue, metric definitions, data standards, cadence and governance) to ensure a single source of truth.
• Overseeing the end-to-end OKR process, including timely collection, validation and exception-based reporting of L1 OKRs and indicators. Continuously refining OKR templates, guidance and ways of working to improve quality, consistency and efficiency.
• Working with the Service Management reporting and simplification lead to embed and distribute OKRs through agreed dashboards and channels. Consolidating MI from multiple sources (e.g., SharePoint, Jira, Confluence and BI dashboards) to provide timely, accurate and well-controlled reporting.
• Delivering clear analysis and commentary on progress, trends, risks, dependencies and delivery health, with actions and recommendations for leadership.
• Producing senior stakeholder documentation including funding material, funding reporting, regional interlock packs and strategic reports.
• Creating and managing governance documents and processes (e.g., operating rhythm, pack standards, decision logs, RAID standards), and support governance forums with high-quality materials delivered to deadlines. Establishing data quality controls and drive reporting automation/standardisation to improve reliability and reduce manual effort.
• Developing high-level communications strategy and planning, including message planning, channel selection and forward communications calendars.
• Building strong stakeholder relationships across CCM, CIB and operational support teams to drive adoption of standard reporting and ways of working.

Customers / Stakeholders

Primary customers are:

• CCM and CCM COO functional teams
• Business lines – CIB
• CIB Comms
• Operational support teams
• Group & Regional teams
• Other Risk sub-functions – global and regional
• The Associate Director, Resource and Finance will work with senior management and programme sponsors.
• Other stakeholders on projects will include (as demanded by specific project need):
• Other IT delivery functions
• Other Transformation functions
• Regulatory authorities
• Other service delivery functions
• Data service providers
• Software, data and service vendors
• The Associate Director, Resource and Finance will interact equally with senior management of stakeholder groups and line staff as necessary.

Requirements:

• Strong written and verbal communication skills
• Strong experience with Microsoft Office, including PowerBI.
• Experience with project and stakeholder management.
• Experience with creative platforms (Adobe suite, Figma etc.) is a plus. 
• Experience with email platforms is a plus.

Experience and Capabilities

• Good understanding of financial services
• Experience of having responsibility for recruitment, resourcing, procurement across regions with complexities
• Ability of working in complex multi-jurisdiction and multi-cultural environments
• Evidence of managing and satisfying multiple stakeholders and perspectives in a fluid and changing environment
• High level of drive and motivation to ensure successful delivery of complex transformational initiatives
• Relationship management, collaboration and influencing skills
• Good organizational, time management and planning skills
• Good knowledge of MS Office, Oracle Fusion, GPDM, SharePoint, Jira, Confluence, BI Dashboards