Assistant Proposition Manager, Premier Elite and Customer Portfolio Management

We are seeking an experienced high calibre professional to join our team as a Assistant Proposition Manager, Premier Elite and Customer Portfolio Management.

In this role, you will:

• Implement day-to-day cost centre governance, including budget tracking, invoice validation, cost allocation, and variance commentary to ensure spend remains within plan and is accurately recorded.
• Manage contra revenue accrual processes (e.g., monthly accruals, true-ups, and reconciliations), partnering with Finance to ensure timely, accurate postings and clear audit trails.
• Act as the primary owner of the team mailbox, triaging daily customer enquiries, coordinating responses with relevant stakeholders, and ensuring timely resolution in line with service standards.
• Management information (MI) and reporting: Prepare regular MI packs and dashboards, ensuring data accuracy and consistency; highlight key trends, exceptions, and actions for management review.
• Competitor pulse checks: Conduct regular competitor monitoring (offers, pricing, propositions, and campaigns) and summarise implications, risks, and recommended responses for internal stakeholders.
• System and operational support: Provide business support across key platforms and controls), including access/usage support, process guidance, issue logging and follow-up, and coordination with Operations/Technology to maintain business continuity.

To be successful you will need:

• Degree in Business Administration or a related discipline.
• Minimum 5 years’ experience in HNW segment and proposition management.
• Strong track record in proposition strategy, commercialisation and go-to-market execution, with experience managing complex, cross-functional programmes.
• Proven stakeholder management skills, with the ability to influence and align senior leaders and delivery teams across multiple functions.
• Demonstrated capability in building operating processes, governance and performance review frameworks to improve efficiency, effectiveness and control.
• Experience partnering with frontline, central, product and cross-LoB teams to deliver measurable business outcomes.
• High ownership mindset, resilient and delivery-focused, with strong attention to detail and a constructive, positive approach.
• Self-motivated and able to work independently in a fast-paced environment.
• Fluent in English and Chinese.