Account Manager
Central, Hong Kong Island, HK
Job description
GCB 6
We are currently seeking a high calibre professional to join our team as a Account Manager.
In this role, you will:
- Support execution of query management for clients, including logging, triage, follow-up, and coordination with internal teams to drive timely resolution.
- Monitor day-to-day transactional activity and help identify trends, exceptions, or service friction points, escalating where appropriate.
- Contribute to client insights and service reviews (e.g., Relationship/Business Reviews) by analysing data, service performance summaries, and action logs to help clients optimize their treasury and cash management set-up.
- Maintain effective working relationships with key stakeholders in line with HSBC’s engagement culture, operating as a constructive team player in a “one team” environment.
- Identify service improvement opportunities through reviewing client interactions, recurring issues, and root causes, support client education on available self-service tools and digital capabilities.
- Work closely with internal partners including clients, global service teams (GSCs), Sales, Product Management, and other Client Management teams to ensure consistent service outcomes.
To be successful you will need:
- Relevant banking experience supporting FIs/Corporates in a service, client management, sales support, relationship support, or account management capacity. Exposure to large multi-national corporates or financial institutions is beneficial.
- Knowledge of cash management and an interest/awareness of the evolving digitalization landscape (e.g., self-service, digital channels, automation).
- Customer-focused mindset, with the ability to understand client needs, support solutions, and contribute to delivering effective outcomes through HSBC’s product and service capabilities.
- Comfort working in a fast-paced environment, with changing priorities and multiple stakeholders; able to communicate clearly and manage tasks with good attention to detail.
- Ownership and follow-through, taking accountability for progressing issues, coordinating with relevant parties, and escalating appropriately to support resolution—able to act even when information is incomplete.
Opening up a world of opportunity
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hongkong and Shanghai Banking Corporation Limited.
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