Regional Manager

If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or an exciting new direction, we offer opportunities, support and rewards that will take you further.

We’re one of the largest banking and financial services organisations in the world, with a network that covers more than 50 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people fulfil their hopes and realise their ambitions.

Through Business Banking (BB) our global network offers comprehensive support and services to businesses in the SME market. From expanding overseas to managing the cash and trade flows of an established enterprise, the Business Banking team of Relationship Managers and Product Specialists provides a range of end-to- end solutions designed to help small businesses reach their potential.

We are seeking a customer focused and commercially minded person to join this team in the role of Regional Manager.

The Regional Manager role manages a team of Relationship Managers (RMs) or Portfolio Managers serving customers and is responsible for managing and coaching the team for improved performance and delivering business objectives at a team level. This role may be responsible for a small portfolio of customers.

Your responsibilities will include:

• Observe, assist, prepare and coach Relationship or Portfolio Managers to enrich engagement with customers, build an understanding of the client's business, identifying customer needs and delivering fair outcomes, and, ensure rigorous Customer Due Diligence and maximum mutual commercial benefits
• Develop a sustainable business growth strategy, focusing the team on maximising the depth and breadth of existing client relationships, with an awareness of cultivating new-to bank opportunities, whilst leveraging our network
• Collaborate with colleagues to deliver appropriate needs-based solutions for customers and drive appropriate financial focus of team to enhance revenue growth through both current and new-to-bank clients
• When appropriate, engage in value-adding discussions with high priority clients to facilitate business execution or assist in managing sensitive risk issues
• Manage internal profile (credit risk approvers, peers, product partners, back office, FCC Officer) to facilitate execution of client deals, referrals and management of risk issues
• Confidently manage financial crime risk throughout the client lifecycle by identifying, assessing, accepting, monitoring, escalating and mitigating risk , ensuring operational risk and policies are adhered to, reporting any breaches in accordance with local procedure

The ideal candidate for this role will have:

• Experience of gathering, analysing and interpreting comprehensive information in order to provide solutions that are commercially viable and sustainable.
• Ability to prioritise and manage business tasks with a flexible and adaptable management style with experience of developing yourself and others
• Able to influence and build positive working relationships with our customers, colleagues and stakeholders, managing stakeholders at all levels, and, an ability to communicate with impact, ensuring complex information is articulated in a meaningful way to wide and varied audience
• A comprehensive understanding of risk management and proven experience of ensuring own/others' compliance with relevant regulatory processes
• Planning and organisational skills to Identify risk and determine how to mitigate the risk, manage the unexpected as well as anticipated events
• Develops and uses financial and management information to better understand and manage their Clients businesses and financial needs with a broad understanding of financial budgets/statements/models and analysing data effectively for planning, forecasting and reporting

This is a hybrid role based in East Midlands.

To support you with putting your best foot forward for our internal opportunities, you are invited to take advantage of our CV and Interview workshops, hosted by our Talent Acquisition team. To find out more and register to attend please click this link.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:

Email: hsbc.recruitment@hsbc.com

Telephone: +44 207 832 8500