Commercial Cards Services Specialist- EU - GPS (French is a Must)

Main responsibilties :

• Handle GPS GB and CMB (CIB) Card clients Program Admins, Treasurers, Finance Managers as one point contact for their Commercial Card queries / issues.
• Work in combination with other functions – Card Operations, Fraud Management, Country Teams, GPS Service Manager and Card Product Team to achieve end-to-end client fulfilment
• Facilitate the provision of technical guidance to clients for navigating e-Channels such as MiVision, Smart Data Gen, TSYS, Visa Interlink, etc
• •Act as a Services champion (Subject Matter Expert) for the RMs, Sales Managers within CMB and GBM to structure the transactions and ensure and to provide service advisory solutions to the respective clients.
• Ensure positive client experiences through support, Card Solution advice and best practices in relation to GPS Commercial Cards and that GPS is responsive to the requirements and expectations of the Global Businesses with regard to service expectation on Commercial Cards.
• Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets
• Drive and maintain regular dialogue with Global Businesses to ensure alignment of objectives and effective communication of GPS Services initiatives.

Requirements:

• Fluent French speaking is a MUST and Fluent English language command – speaking and writing
• Fairly good understanding of payments, and commercial cards.
• A passion for serving clients and managing clients, front line client engagement experience
• Ability to own issues, to be able to be in front of a client (via Video) and take ownership
• High commitment to service excellence and client relationship management
• Strong knowledge of back end operational process
• Strong interpersonal, influencing and communication skills
• Minimum 2 – 3 years in front line service, complex query handling