Chief Administration Officer

Role purpose

• Support the Centre Director/ Head of Site with driving the execution of group strategy across the business services for the site.
• Lead and manage the site administration including oversight of the HSBC facilities, security, entity risks and drives required enhancements projects with enabling functions support.
• Work closely with the site enabling/functional teams (and not limited to) like BCIM, HR, IT, FM, PS & Finance
• Overlook and accountable for Transport, Procurement & Site Management financials and expanses including the spends of Committees.
• Closely engaged with Operations and Department heads across transformation projects and saves

Governance and Committee Memberships

• Ensure that the entity governance in line with HSBC Global Standards and compliance with the local country regulatory requirements.
• Work closely with Business Managers and Finance Controllers in managing the P&L for the Site.
• Maintain cost discipline, rationalize, and consolidate expenses related to all departments within Support Functions and ensure these are within the approved FRP and stretch targets.
• Events Management – Governance of various activities including CS and site level Staff recognition programs.
• Proactive identification of issues and initiation of structured discussions with the key stakeholders
• Support regulatory activities and programs.
• Supplier management skills, knowledge of HSBC and risk management to manage and improve compliance to third party risk management framework.
• Maintain oversight for staff transport and manage any other issues related therewith.

Principal Accountabilities and Responsibilities

• Act as single point of contact in-between the Business Managers and the Centre Director and coordinate projects/initiatives as per the requirement.
• Effectively manage material operational risk, financial crime risk, conduct outcomes, and global compliance standards - especially considering substantive growth and transformation plans.
• Secondary point of accountability for carrying the legal Risk in case of any breach.
• Provide guidance and advice to the Centre Director/Head of Sites with any BWOT related initiatives.
• Collaborate with Centre Directors in managing Senior leadership visits / offsites not only from a logistics point of view, but also in profiling the GSC appropriately.
• Facilitate and manage senior business stakeholders; partnering effectively to improve customer experience and increase value to our stakeholders.
• Drive people engagement, talent development, & continued diversity at a time of substantial change.
• Responsible for managing Global Operation’s supplier engagements, understanding their performance, the business strategy, and requirements to drive maximum leverage and opportunity commercially for HSBC.
• Collaborate with Procurement throughout the source-to-contract process to ensure that all appropriate sourcing strategies are adopted.
• Proactively generates opportunities for cost reduction and value creation for HSBC’s key supplier engagements.
• Communication – developing and executing communication plans.

Leadership & Teamwork 

• Stakeholder considerations - the role requires the highest quality, most succinct output that is always suitable for senior executive management, regardless of pressures.
• Flexibility and adaptability - constantly changing priorities and tasks that are potentially highly restricted in nature, unpredictable and wide ranging, complex and time sensitive.
• Engages on a regular basis with local government and regulators to maintain an effective partnership and influence.
• Sensitivity and trust - engendering a true sense of urgency, pace, community, and collaboration across indirectly managed areas across Operations.

Functional Knowledge

• Strong business and commercial awareness.
• Making considered decisions that protect and enhance HSBC values, reputation, and business.
• Demonstrated ability to successfully manage complex supplier contracts and owning/resolving supplier/stakeholder issues.
• Strong analytical background and proven analytical rigor, incl. contextualizing data into business activities and conclusions
• Internal control/audit or process re-engineering experience is preferred.

Others

• Outstanding relationship management, navigating, collaboration and influencing skills.
• Outstanding interpersonal & communication skills, proven ability to communicate effectively and confidently at all levels.
• High level of drive and motivation to ensure successful delivery of complex change.
• Able to leverage resources to achieve goals.
• Outstanding organizational, time management and planning to cope with multiple large-scale responsibilities.
• Setting stretching goals for self and team and delivering them with courage and tenacity.
• High level of personal drive and motivation to ensure delivery of a broad range of outputs simultaneously across HSBC.
• Proven experience of positive, challenging interactions with stakeholders
• Proven abilities in working across cultures.
• Proven leadership skills in a changing environment.
• Managing and motivating large teams.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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