Analyst Account Solutions - Global Payments Solutions, GSC Cairo.

Why join us?

Payments Operations team is a wide exposure to know more about banking industry & a rapidly growing team which is driven by passion & a commitment to make a difference.
Payment operations provide services for various payments products around the globe, with offshore presence in China, India and Poland. Currently expanding payment operations to Cairo, Cairo’s operations will focus mainly on MENA Markets (but not restricted to).
We are currently seeking an experienced professional candidate to join our team in the role of Processor Cash and Payments and reconciliation.

What you’ll do:

• Maximizing the productivity and improving the quality to meet customer expectations & achieve maximum interest & profitability.
• Able to process account maintenance, TMD requests tasks in the established timeframe as per the process benchmarks while ensuring compliance with applicable internal policies and procedures and external regulations.
• Ensure that the process requirements are met, adhered to, completed in accordance with established procedures and standards set.
• The jobholder will be required to ensure that all requests are efficiently completed    within SLA with understanding critical documentation and interpreting information and risk involved. 
  Ability to multi-task in a fast-paced processing environment, effective and speedy prompt problem solving skills.
• Review and analyze transactional activity for suspicious/unusual patterns of activity utilizing various internal systems, reports and external data sources.
• Follow appropriate escalation matrix and proactively highlight questionable profiles based on logical reasoning against text-book approach towards procedures.
• Ability to use HSBC operational systems and applying relevant technical knowledge to perform job effectively & keep current with understanding of systems, policies, procedures and US regulations.

Qualifications

• Proficiency with personal computers and basic software packages and specialized applications
• Fluent in spoken/written English
• Ability to be flexible and willing to change along with changes in corporate and department objectives in addition to recommending changes to assist in meeting these objectives.
• Ability to balance quality and quantity (volumes) with primary focus on quality.
• Open to working flexible shifting schedules including late hours.
• Ability to learn quickly and adapt to evolving and changing priorities. Procedures change frequently; selected candidates are expected to implement the changes immediately with minimal training.
• Willing to work a flexible schedule to accommodate business needs.

You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued by HSBC Electronic Data Service Delivery Egypt (HEDS)***