Payments Change Management Lead - GPS Ops (f/m/d)

At HSBC, our purpose is opening up a world of opportunity and by joining our team, you can be part of something bigger! We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible.

Being part of HSBC in France, you’ll help evolve and grow our business.

Are you self-driven and eager to facilitate customer experience in the domain of payments? Do you have a knowledge and interest in the evolving payments products in changing environment? Do you enjoy working on a complex service through all types of payments products? If you answered yes to any of these questions, we want to hear from you!

What you will do:

• In the role you will functionally lead and mentor Payments Business Analysts, overseeing requirement elicitation, solution design, and impact analysis for all Payment driven and configuration-led changes.
• Ensure Payment driven changes are well-implemented, risk-assessed, and comply with enterprise architecture and design principles.
• Guarantee the optimal efficiency of the services provided by the business Analysts team and ensure stakeholder management.

In this role you will:

• Work as a Payments change ambassador to review business requirements and implement them in production with nil incidents
• Collaborate closely with various business stakeholders, solution architects, testing teams, and production support to ensure accurate and timely delivery of change initiatives.
• Manage the team of business analysts functionally and ensure their deliveries are as per the expectations.
• Act as a coordinator, a single point of contact and an escalation point for any incident/operational event, working closely with the teams across geographies.
• Contribute to, and lead the team through, the change initiatives coming from the business or regulator, working hand in hand and demonstrating the collaboration between Operations, Product, Transformation and Technology.
• Support the Payments transformation agenda by contributing to the initiatives enabling the simplification of the processes in line with the Leadership Principles
• Actively work on the best customer experience by ongoing cooperation with Global payments solutions (GPS) Product, Client Services, MSS Operations, Securities services and trade teams
• Coordinate with the production support team on release readiness, regression impacts, and post-deployment validation.
• Provide governance over change requests (CRs) and work closely with Change Control Boards (CCBs) to prioritize and approve changes.
• Support UAT planning and execution through walkthroughs, test scope alignment, and change validation.
• Work towards maintaining and improving the Straight through Processing (STP) percentage of the High value payments.
• Monitor key metrics around change delivery (velocity, defect leakage, SLA adherence) and implement continuous improvement initiatives.

What you’ll get in return:

HSBC operates multiple variable pay plans, to reflect the diverse nature of the businesses, roles and markets in which we operate. Variable pay is designed to reward colleagues for their individual performance and contribution, as well as the performance of their relevant Business / Infrastructure, and the overall Group.

We offer a comprehensive and competitive package of benefits covering usually covering healthcare, life assurance, pension, and family friendly leaves, as well as many other benefits to support your wellbeing.

• We’ll help you progress your career, including access to development programmes, through HSBC University and our Degreed platform
• You can work your way and will have a say in when, where and how you and your team flexibly work together
• Our benefits will give you financial security, and can include company savings plan (PEE), savings plan for collective retirement, mutual insurance for you and your family, loyalty bonus, a Time Savings Account to monetize untaken off days (CET)…
• A Work Council which offers ticketing, travel, sports, legal aid, Christmas vouchers, Summer break vouchers…
• Our family-focused benefits can help you to support your loved ones and include family events days off (wedding, civil union…), additional maternity or breastfeeding leave, birth bonus, partial reimbursement of childcare costs, assistance to employees taking care of a relative with disability…
• We’ll give you a huge range of resources that support your well-being (yoga, sophrology, Mindfulness app)
• You’ll have international opportunities - this can be your place to start and branch out to anywhere we have offices
• A work environment that promotes Diversity & Inclusion, where you’ll be able to join our different Employee Resource Groups
• These benefits are on top of local usual benefits in France (refund of transport fees at 50%, 5 weeks of paid vacation & RTT, meal voucher card or corporate restaurant depending on location)

HSBC has been certified “Top Employer 2026” in Europe. This recognition from the Top Employers Institute rewards our HR practices and recognises HSBC as an HR Leader in several countries in Continental Europe. Not only is HSBC a great place to work, but we also offer the following unique and exciting benefits & opportunities!

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best.

If you have a need that requires accommodations or changes during the recruitment process, please let us know.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

For further information on building your career at HSBC, please visit: www.hsbc.com/careers

You should apply if you have:

• Fluency in both French and English in speaking and writing
• Sound understanding of end-to-end Payment journeys from the point of client initiation to local clearing and settlements.
• Knowledgeable in SWIFT MT, ISO 20022 message types and message processing through Global payment engine (GPE)
• Possess excellent change management skills and strong business analysis practice.
• Experience in managing the strategic projects and implementation at the regional/global level.
• Possess good knowledge of Global payments solutions (GPS) Products and flair for operations.
• Analytical spirit with particular attention to problem solving
• Ability to manage transformations and change on a day-to-day basis
• Practical knowledge of MS Office
• A highly independent and structured way of working
• Self-starter, own and manage individual program work streams.
• Ability to listen and learn
• Organised and disciplined

Even if you feel you do not meet 100% of our qualifications, we encourage you to apply, if you believe this role is right for you.