US Head of Global Payment Services Operations

In compliance with applicable laws, HSBC is committed to employing only those who are authorized to work in the US. Applicants must be legally authorized to work in the U.S. as HSBC will not engage in immigration sponsorship for this position.

Our purpose – Opening up a world of opportunity – explains why we exist. Here at HSBC, we use our unique expertise, capabilities, breadth, and perspectives to open up new kinds of opportunity for our more than 40 million customers. We’re bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities, and the planet we all share.

The US Head of Global Payment Services Operations leads the Operations team to deliver agreed business outcomes, with a clear focus on service performance, risk management and delivery of change, aligned to a consistent global strategy.

Key accountabilities and expectations:

• Maintain strong expertise in US payments and industry standards, including USD clearing and operations (Fedwire, CHIPS, ACH and cheque clearing), with solid knowledge of SWIFT and ISO 20022 standards.
• Own delivery of in-country Payments financial targets, including transformation savings.
• Ensure Payments Operations team meets agreed demand statements and delivers the annual business plan.
• Lead implementation of global initiatives locally, partnering with Business, Transformation and other stakeholders as necessary.
• Implement global best practice in line with the Target Operating Model, seeking dispensation for any country variance.
• Shape the global agenda by identifying, sharing and scaling best practice.
• Govern Supplier Management (Performance Management and Vendor Risk) across relevant in-country relationships.
• Business Services operates in 40+ countries, providing critical support to HSBC’s International Wealth & Premier Banking (IWPB) and Corporate and Institutional Banking (CIB) businesses, customer service propositions. Any service disruption can directly impact customers, so the role demands high responsiveness, flexibility, and the ability to manage multiple competing high-priority requests.
• Communicate credibly at all levels internally and externally; interpret information quickly, set direction and execute decisively. The job holder must have strong communication skills and be able to influence, drive change and manage risk across all operations.
• Stay current on global and local regulatory/industry developments, translating requirements into timely operational change.
• Work closely with Global Businesses, Functions and SME communities to convert strategy into operational design and execution
• Lead third-party supplier relationships, given the high proportion of services delivered via vendors.
• Operate with minimal supervision, using sound judgement and initiative to remove obstacles and deliver outcomes.

Qualifications:

• Robust knowledge of USD clearing systems and operations including Fedwire, CHIPS, ACH, and Check Clearing
• Strong working knowledge of SWIFT and ISO 20022 standards
• Relevant experience in operations or in a directly related business/function in addition to successful experience in leading a team
• Relevant experience of successfully developing and managing relationships with third party suppliers
• Previous experience in Operations Management including strong operational control capabilities and a proven track record in delivery
• Excellent numerical skills and attention to detail combined with a strong delivery focus and ability to meet aggressive timeframes with quality results
• Excellent planning, organizing and commercial skills including strong financial management capability
• Strong negotiation and influencing skills
• Ability to maintain composure and drive right outcomes under high-risk business recovery scenarios
• Strong interpersonal and communication skills

As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow. We offer a competitive pay and benefits package including a robust Wellness Hub, all in a welcoming and inclusive work environment. You will be empowered to drive HSBC’s engagement with the communities we serve through an industry-leading volunteerism policy, a generous matching gift program, and a comprehensive program of immersive Sustainability and Climate Change Initiatives. You’ll want to join our Employee Resource Groups as they play a central part in life at HSBC, including the development of our employees and networking inside and outside of HSBC. We value difference. We succeed together. We take responsibility. We get it done. And we want you to help us build the bank of the future!

Your final fixed pay offer will depend on the candidate and several variables, including but not limited to, role responsibilities, skill set, depth of experience and education, licensing/certification requirements, internal relativity, and specific work location.

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, race, national origin, ethnicity, disability or medical condition, genetic information, military or veteran service, religion, creed, sex, gender, pregnancy, childbirth, caregiver status, marital status, citizenship or immigration status, sexual orientation, gender identity or expression or any other trait protected by applicable law.