Manager, Business Intelligence, Data & Insights (Global Payments Solutions)

In compliance with applicable laws, HSBC is committed to employing only those who are authorized to work in the US. Applicants must be legally authorized to work in the U.S. as HSBC will not engage in immigration sponsorship for this position.

Our purpose – Opening up a world of opportunity – explains why we exist. Here at HSBC, we use our unique expertise, capabilities, breadth, and perspectives to open new kinds of opportunity for our more than 40 million customers. We’re bringing together the people, ideas, and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities, and the planet we all share.

This position sits within the Global Payments Solutions (GPS) Business Management, Revenue Management, and Product Delivery teams, providing advanced analytical support for North American business units. GPS is seeking a Manager, Business Intelligence to join the Data and Insights team, reporting to the Data and Insights Manager. The successful candidate will be a proactive, innovative thinker with a robust analytical background and proficiency in at least one programming language (e.g., BigQuery, SQL, Python, R, SAS).

The role is primarily focused on delivering ad-hoc analytical projects, including data strategy, development, modelling, and segmentation, to drive informed decision-making and optimize business performance. The analyst will be instrumental in converting raw data into actionable business intelligence, enabling the organization to anticipate trends and surpass client expectations.

Key Responsibilities

Impact on the Business

• Deliver analytical support across multiple customer, product, and channel projects, providing insights that inform strategy, optimize resources, and deliver best-in-class solutions
• Contribute to, and potentially lead, initiatives to establish analytical best practices and develop more efficient methodologies
• Design, implement, monitor, and evaluate analytic solutions that generate significant financial value
• Continuously assess statistical models and tools, including those for attrition, profitability, customer value, and price/rate sensitivity
• Manage analytic deliverables supporting Operating Plans and Product Pricing strategies
• Champion a data-driven culture, embedding analytical insights into strategic decision-making and fostering a test-and-learn environment

Customers / Stakeholders

• Engage with key stakeholders across GPS, Corp & Institutional Banking business functions, and support areas such as Marketing, Operations and Compliance

Leadership & Teamwork

• Support the Data and Insights Manager, as well as senior management, in delivering a high-quality, data-driven analytics function
• Collaborate with GPS stakeholders to develop and implement advanced analytic solutions that drive financial outcomes and enhance customer experience
• Contribute to broader Business Management and GPS initiatives, including employee engagement activities
• Promote a diverse and inclusive environment aligned with HSBC’s values

Operational Effectiveness & Control

• Support the development and monitoring of analytic solutions aligned with strategic objectives, leveraging modern data architectures and advanced analytics (Big Data, Machine Learning, AI)
• Produce and review required reports, KPIs, and programming logs, ensuring compliance with internal processes and governance standards
• Conduct post-implementation reviews to refine future strategies and solutions
• Proactively identify risks and develop mitigation plans
• Undertake additional responsibilities as required

Qualifications & Technical Skills

• A combination of relevant experience and education, such as several years of progressive analytical experience and/or a Bachelor’s degree in business, data science, statistics, economics, finance, information systems, or operational research
• Beginner to intermediate quantitative and analytical skills, including customer segmentation, statistical modelling, database marketing, and portfolio management, with a strong grasp of methodologies for optimizing and evaluating analytic solutions
• Technical proficiency in BigQuery, SQL, SAS, Python, R, or similar, with demonstrated ability to manipulate and analyze large datasets. Solid understanding of data integration and management processes is essential
• Experience with Google Cloud Platform (GCP) analytical tools (or equivalent) is highly desirable, including BigQuery for data warehousing, Data Studio for visualization and reporting, and Cloud AI tools for advanced analytics and machine learning. Ability to leverage GCP to enhance data workflows and implement scalable, data-driven solutions is expected
• Strong problem-solving skills and the ability to collaborate effectively in a fast-paced environment
• High-level conceptual and strategic thinking, with the ability to translate ideas into actionable plans and solutions
• Proven communication and influencing skills with executive management
• Demonstrated experience in problem-solving, planning, project management, and decision-making
• Strong knowledge of the financial services industry, including competitive landscape, product offerings, and relevant regulations

As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow. We offer a competitive pay and benefits package including a robust Wellness Hub, all in a welcoming and inclusive work environment. You will be empowered to drive HSBC’s engagement with the communities we serve through an industry-leading volunteerism policy, a generous matching gift program, and a comprehensive program of immersive Sustainability and Climate Change Initiatives. You’ll want to join our Employee Resource Groups as they play a central part in life at HSBC, including the development of our employees and networking inside and outside of HSBC. We value difference. We succeed together. We take responsibility. We get it done. And we want you to help us build the bank of the future!

Your final fixed pay offer will depend on the candidate and several variables, including but not limited to, role responsibilities, skill set, depth of experience and education, licensing/certification requirements, internal relativity, and specific work location. 

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, race, national origin, ethnicity, disability or medical condition, genetic information, military or veteran service, religion, creed, sex, gender, pregnancy, childbirth, caregiver status, marital status, citizenship or immigration status, sexual orientation, gender identity or expression or any other trait protected by applicable law.