Head of High Value Payments and Real Time Payments - Processing and Investigations

In compliance with applicable laws, HSBC is committed to employing only those who are authorized to work in the US. Applicants must be legally authorized to work in the U.S. as HSBC will not engage in immigration sponsorship for this position.

Reporting directly to the Regional Head of GPS Operations, US - this is a people leadership role overseeing a team of onshore direct reports and a large offshore team in Mexico and India. This leader will drive performance, consistency, and transformation across critical payment channels that directly impact client satisfaction and trust.

Key Responsibilities:

• Lead payment operations (HVP/Wires and RTP), ensuring accuracy, timeliness, and a client-first service model.
• Oversee daily operations, governance, and control frameworks across onshore and offshore teams.
• Partner with technology, product, and risk to enhance payment resiliency, automation, and end-to-end transparency.
• Drive process optimization and continuous improvement to improve efficiency and client experience.
• Champion transformation initiatives supporting modernization of payment platforms and real-time capabilities.
• Represent operations in internal governance and regulatory engagements (OCC, FRB, FDIC).
• Develop and inspire a high-performing team culture focused on accountability, innovation, and client service excellence.

Qualifications

• Proven experience in payment operations, with deep expertise in Fedwire, CHIPS, SWIFT, RTP, ISO20022
• Proven people leader with experience managing onshore and offshore teams.
• Strong understanding of payment controls, risk management, and client service delivery.
• Demonstrated success in driving operational transformation and large-scale change.
• Excellent communication, collaboration, and stakeholder management skills.
• Robust understanding of Payment Product G-Suite (GMG/GPE/GPI), including end-to-end flows
• Knowledge of US Payment Transparency, FATF, and Travel Rule requirements

As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow. We offer a competitive pay and benefits package including a robust Wellness Hub, all in a welcoming and inclusive work environment. You will be empowered to drive HSBC’s engagement with the communities we serve through an industry-leading volunteerism policy, a generous matching gift program, and a comprehensive program of immersive Sustainability and Climate Change Initiatives. You’ll want to join our Employee Resource Groups as they play a central part in life at HSBC, including the development of our employees and networking inside and outside of HSBC. We value difference. We succeed together. We take responsibility. We get it done. And we want you to help us build the bank of the future!

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, race, national origin, ethnicity, disability or medical condition, genetic information, military or veteran service, religion, creed, sex, gender, pregnancy, childbirth, caregiver status, marital status, citizenship or immigration status, sexual orientation, gender identity or expression or any other trait protected by applicable law.