Customer Outreach Specialist

In compliance with applicable laws, HSBC is committed to employing only those who are authorized to work in the US. Applicants must be legally authorized to work in the U.S. as HSBC will not engage in immigration sponsorship for this position. 

Our purpose – Opening up a world of opportunity – explains why we exist. Here at HSBC, we use our unique expertise, capabilities, breadth and perspectives to open new kinds of opportunity for our more than 40 million customers. We’re bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

As our Customer Outreach Specialist, you’ll be responsible for mitigating risk to HSBC Retail Bank and Wealth Management by completing complex CART reviews for the Remote Channel.  Skillfully trained to identify Anti Money Laundering and Sanctions risk to the bank.  Handles the most challenging accounts, client situations and projects.  May serve in lead capacity at times and provide guidance and training to less experienced personnel.

As our Customer Outreach Specialist, you will:

• Improve Compliance with Anti-Money Laundering, other regulatory and legal requirements
• Will have front line customer contact to gather any missing Know Your Customer and Customer Due Diligence information, to bring the customer information profile up to date with today’s regulatory and compliance requirements
• Perform necessary enhanced due diligence on both customers and businesses when necessary
• Work with team members to manage all pending CART reviews both individually and from a team approach
• Provides the highest level of customer service with a strong focus on the customer experience, finds a balance in having a sensitive conversation with client while following all policies and procedures
• Ensure compliance and operational risk controls are followed in accordance with HSBC or regulatory standards and policies; and optimize relations with regulators by addressing any issues

You’ll likely have the following qualifications to succeed in this role:

• Strong verbal and written communication skills
• Must be an independent worker with self-management capabilities who also enjoys working as a team
• Strong organizational skills to manage day to day tasks and CART reviews against strict deadlines, must be able to multi-task
• Ability to overcome objection
• Understanding of Anti Money Laundering and Sanctions Policies, high risk indicators along with the importance of Global Standards.
• MS Office, Word and Excel experience