Assistant Vice President, Fraud Operations

In compliance with applicable laws, HSBC is committed to employing only those who are authorized to work in the US. Applicants must be legally authorized to work in the U.S. as HSBC will not engage in immigration sponsorship for this position.

Our purpose – Opening up a world of opportunity – explains why we exist. Here at HSBC, we use our unique expertise, capabilities, breadth, and perspectives to open up new kinds of opportunity for our more than 40 million customers. We’re bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities, and the planet we all share.

The role holder takes a strategic view on Fraud Operations, ensuring that the function is managed in the most efficient and effective way possible and ensuring that the risks in the region are duly addressed in quality of throughput from the operations teams. The role holder is responsible for on ground leadership of Fraud Operations, including interfacing with global, regional and country Fraud teams, Transformation, Risk.

The role holder is expected to deliver the saves required by the Fraud Transformation programmer.

As our Assistant Vice President, Fraud Operations you will:

• Work closely with Head of Fraud Operations and peers to help draw up and implement strategic initiatives for the business and contribute towards the overall goals of Operations
• Help develop matrices, scorecards, and status reports to track operational performance across various teams
• Maintain awareness of trends and events within the operations area through external contacts, research bodies, data processing vendors, and advise management of new developments
• Develop, drive, and implement best practice in respect of communication between the GSC (Global Service Center) Fraud Operations team and Global/Regional Fraud Operations team 
• Ensure that Fraud Operations team’s exposure to Fraud risk, regulatory, and reputational risks is managed, in a commercially sensitive, practical, and cost-effective way
• Identify performance improvement opportunities and work with key stakeholders to realize
• Support the deliverance of appropriate training/refresher programs to improve process and service quality, automation, and dashboard reporting, calibration, and coaching
• Review, question, and engage with key stakeholders to facilitate the resolution of differences in productivity across regions

You´ll likely have the following qualifications to succeed in this role:

• Well-developed managerial, analytical, organizational, operational, and planning skills
• Wide scope of knowledge and experience in the financial services business including key trends and market knowledge, and products with strengths in operations, systems, and organization
• Familiarity with and understanding of regulatory and compliance topics, including Anti-Money Laundering and General Compliance
• Demonstrated skill to quickly grasp complex processes and concepts and make strategic decisions and recommendations across a broad range of subjects. Relies on extensive experience and judgment to plan and accomplish goals 
• Capability to organize and priorities effectively to manage diverse activities globally under tight deadlines 
• Creativity and latitude are expected including direct communication with department colleagues, business and support department partners, auditors, and other key senior stakeholders and constituents
• Ability to work collaboratively and build senior relationships whilst making material progress across a matrix organization structure
• Strong communication, presentation, influencing, and interpersonal skills across all levels
• Substantial experience in Operations Management including Fraud
• Experience of personally complying with business processes, rules, and regulations
• Previous Fraud experience preferred
• Strong relationship management skills with the ability to manage & engage multiple stakeholders, meet their expectations, negotiate in situations of conflicting interests and influence key decision makers in a positive manner

As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow. We offer a competitive pay and benefits package including a robust Wellness Hub, all in a welcoming and inclusive work environment. You will be empowered to drive HSBC’s engagement with the communities we serve through an industry-leading volunteerism policy, a generous matching gift program, and a comprehensive program of immersive Sustainability and Climate Change Initiatives. You’ll want to join our Employee Resource Groups as they play a central part in life at HSBC, including the development of our employees and networking inside and outside of HSBC. We value difference. We succeed together. We take responsibility. We get it done. And we want you to help us build the bank of the future!

Your final fixed pay offer will depend on the candidate and several variables, including but not limited to, role responsibilities, skill set, depth of experience and education, licensing/certification requirements, internal relativity, and specific work location.

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, race, national origin, ethnicity, disability or medical condition, genetic information, military or veteran service, religion, creed, sex, gender, pregnancy, childbirth, caregiver status, marital status, citizenship or immigration status, sexual orientation, gender identity or expression or any other trait protected by applicable law.