Universal Banker

If you’re looking for a career that will help you stand out, join HSBC and achieve your potential. Whether you’re aiming for progression to senior roles or seeking a new direction, we offer the opportunities, support and rewards to help you go further.

HSBC is one of the world’s largest banking and financial services organizations, with a network spanning more than 50 countries and territories. We aim to be where the growth is—helping businesses thrive, economies prosper, and people realize their ambitions.

Job overview

This is a branch-based, customer-facing role focused on generating revenue by meeting the needs of all our customers, while providing service support where required. You’ll deliver excellent customer experience and encourage customers to use the most appropriate channels to access HSBC services.

You’ll complete product sales (excluding material risk products, where regulation permits) using the EDRAS sales process to identify customer needs. You’ll also provide referrals to Wealth Sales and Branch Specialists based on customer requirements.

In this role you will:

• Engage customers on branch entry and identify needs through effective discovery
• Acquiring new-to-bank customers
• Deepen and strengthen existing customer relationships
• Delivering service excellence and a high-quality customer experience
• Promote and support multi-channel engagement
• Support day-to-day branch operations as required
• Protect the bank by remaining vigilant against fraud, completing KYC requirements, adhering to regulations and policies, and minimizing operational risk

To be successful in this role you should meet the following requirements: 

• Experience in banking or financial services (preferred)
• Strong interpersonal and communication skills
• Results-oriented, proactive and dynamic approach

Opening a world of opportunity

At HSBC, we value differences and are committed to creating a diverse and inclusive workplace. We welcome applications regardless of gender, ethnicity, disability, religion, sexual orientation, socio-economic background or age. We are proud to be a Disability Confident Leader and will offer an interview to candidates with disabilities, long-term conditions or neurodivergence who meet the minimum criteria for the role.

If you require adjustments during the recruitment process, please contact our Recruitment Helpdesk at hsbc.recruitment@hsbc.com.