Business Banking Direct Relationship Manager

If you’re looking for a career where you will be respected as an individual and valued for the contributions you make, join HSBC, and discover how diversity drives our success. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Through Business Banking Direct our global network offers comprehensive support and services to businesses in the SME market. From expanding overseas to managing the cash and trade flows of an established enterprise, the Business Banking Direct team of Relationship Managers and Product Specialists provides a range of end -to- end solutions designed to help small and large businesses reach their potential.

We are seeking an individual to join this team in the role of Business Banking Direct Relationship Manager.

In this role you will:

• Focus on growing the business sustainably, by identifying opportunities to expand a portfolio and broadening client relationships by leveraging HSBC's extensive network.
• Drive revenue growth through understanding customer needs and by adopting a needs-based approach which engages clients and increases new business.
• Build a strong understanding of the client's business and industry to promote insights, enrich client conversations and deliver fair outcomes by treating customers fairly. Relationship Management role holders will be required to acquire knowledge of a product area and in some geographies may need to hold specific certificates or need membership of a regulatory body.
• Deepen understanding of the client through pro-active credit risk assessments and customer due diligence reviews.
• Confidently manage financial crime risk throughout the client lifecycle by identifying, assessing, accepting, monitoring, escalating and mitigating risk, and ensure adherence to all applicable operational risk HSBC Standards and policies, reporting any breaches in accordance with local procedures.

To be successful in this role you should meet the following requirements:

• Have an understanding of financial services banking systems – including Browser Main Menu, Document Viewer, Excel, Word, Outlook.
• Have an understanding of Business types and structures, and Product knowledge of non-complex and complex commercial products.
• Understanding and experience in reading and interpreting of financial accounts and writing strong credit applications.
• Understanding of Financial Crime Risk policies.
• Understanding of financial credit risk appetite as it relates to the segment.

*Please note: This role can be based in either the Bristol, Cardiff or Exeter office.  As such, the successful applicant will be required to spend at least 3 days a week at this location. Hybrid working is available, but the role holder will need to live within a commutable distance of the office.

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes:

• Private healthcare for all UK-based employees
• Enhanced maternity and adoption pay and support when you return to work
• A contributory pension scheme with a generous employer contribution.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:

Email: hsbc.recruitment@hsbc.com

Telephone: +44 207 832 8500