Senior Manager - Economic Crime Operations Design

If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or an exciting new direction, we offer opportunities, support and rewards that will take you further.

We’re one of the largest banking and financial services organisations in the world, with a network that covers more than 50 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Senior Manager – Economic Crime Operations Design and Delivery.

Economic Crime Prevention focuses on the specific financial threats the firm faces now and, in the future, pioneering the techniques and technology that protect our business, our customers, and the many communities in which we operate, from the harms associated with fraud and financial crime. ECP harnesses intelligence, analytics, technology, investigation, information sharing, and public-private partnership to achieve this end, always seeking the most effective and efficient means.

This role will report to one of the co-Heads of ECP Control Design and Delivery, who are responsible for the management of ECP across the business, ensuring that ECP operations are fully optimised to efficiently prevent, detect and mitigate economic crime activity for HSBC UK and its customers.

Where fraud occurs, the ECP Operations Design team are responsible for identifying any operational opportunities or failures and supporting, implementing solutions through operational change initiatives. They will also lead on the implementation of ECP and Business investment activity to deliver new propositions and enhance and optimise journeys. In addition, the role holder should be considering where and how new tooling, data and capabilities such as AI /Gen AI could be deployed to help colleagues and customers.

The individual will lead on operational readiness and improvements across Fraud and Disputes / ECP Operations.

As an HSBC employee in the UK, you’ll have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

In this role you will:

• Operationally lead and support the development of journeys and new products; and implement change within operational teams using systems and processes across the core fraud typologies e.g Card and Disputes, Payments, mules and first party fraud
• Lead and direct deployments from Transformation Programmes even potentially being delivered outside of Fraud Operations, such as Lines of Business and FCR function, to ensure that ECP Operations are ready and able to accept the impact of such programme
• Lead and collaborate with the broader fraud and disputes community or business lines to facilitate the effective implementation of change within ECP Operations
• Deliver benefits modelling and tracking is in place to realise any operational efficiencies in plan or delivered
• Ensure all risks and issues impacting successful implementation are recognised, monitored, resolved and escalated as appropriate
• Developing a future roadmap for operational efficiencies and tool / data usage for Ops optimisation and colleague and customer journey enhancements
• Interpret MI and trends, identifying and responding to issues and risks and escalating potential issues within operations and delivering solutions to address fraud loss
• Oversee and drive any required changes to be developed and implemented
• Implement routines to work closely with the non-operational teams to ensure that any fraud issues are appropriately matched with controls and such controls are appropriately designed

To be successful in this role you should meet the following requirements:

• Previous experience of and leadership in operational design and delivery and relevant change and design methods
• The role holder will ideally have proven expertise at management level within an existing Fraud operations function and  experience of working in an environment supported by Fraud management/operational systems
• Strong interest in AI, automation and future capability development and or future strategy
• Previous leadership experience managing both onshore and offshore teams.
• Experience of working across multiple fraud typologies and engaging with Senior level stakeholders is essential
• Experience of understanding what best in class fraud management looks like is essential
• Experience of developing new processes and ways of working within a Fraud Strategy/Analytics/Operations/Policy function preferred;
• Relevant work experience in a risk environment prefered FLoD or SLoD;
• Experience of operational efficiency and Lean Six Sigma preferred

Opening up a world of opportunity.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio-economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please contact the Recruiter.