Senior Manager Customer Segments

If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or an exciting new direction, we offer opportunities, support and rewards that will take you further.

We’re one of the largest banking and financial services organisations in the world, with a network that covers more than 50 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Senior Manager Customer Segments and Propositions.

You’ll be joining a high-profile team that supports and delivers high visibility initiatives, tasks and deliverables from across  Retail Banking and Wealththat contribute to our Customer Segments Strategy, achieving maximum impact in delivering for our customers, our revenue, and strategic initiatives. You’ll need to work collaboratively across teams and organisational boundaries to get things done on behalf of the customer. You’ll have ability to build and influence key relationships, to enable prioritisation and to ensure the best outcome for our customers, with a focus on the Mass Retail segment. 

As an HSBC employee in the UK, you’ll have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

In this role you’ll:

• Work closely with UK and Group stakeholders to identify the market opportunity, key risks, and priorities in the implementation of revenue and customer advocacy opportunities
• Obsess about customers, champion a ‘Growth mind-set’ across the organisation and support the targeted outcomes within the established Value Streams, adopting Agile working principles to leverage cross functional teams in co-creation activity
• Work closely with key stakeholders across multiple disciplines to define, build and launch best in class banking propositions which are relevant and meets the needs of our customers and sets us apart from the competition.
• Establish an ‘always on’ approach to obsessing about customer needs today and, in the future, using various insight, data analysis, and competitor research to drive customer growth, engagement, digital adaptation and retention
• Take a proactive approach in identifying and managing propositional risks, putting in place controls to ensure we always deliver a fair outcome to and for our customers

To be successful in this role you should meet the following requirements:

• Relevant experience within a customer-focused, propositions environment with emphasis on Digital Customer Journeys ideally within financial services but as a minimum a scaled organisation
• Commercial credibility to work alongside strong product stakeholders, aligning the business behind a coordinated, orchestrated plan that balances customer need with product performance
• Strong relationship building and influencing ability across a matrix organisation where much of their team does not directly report to them
• A successful track record of leading, delivering, and managing several complex change projects and/or programmes, utilising appropriate techniques and tools to ensure and measure success
• Advanced communication and interpersonal skills, in particular a proven ability to articulate complex issues concisely and in simple language to support problem analysis with experience of successfully influencing others, negotiating effectively and winning over audiences with compelling and persuasive presentations
• Proven ability to work autonomously with a problem-solving mindset

Opening up a world of opportunity.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:

Email: hsbc.recruitment@hsbc.com

Telephone: +44 207 832 8500