Project Manager/Change Manager

f you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.


We are currently seeking an experienced professional to join our team in the role of Senior Change Manager.

Role Purpose:
The Senior Project Manager is a senior change manager responsible for driving large-scale transformation initiatives that align with HSBC’s strategy, ensuring projects deliver sustainable business value, competitive advantage, and improved operational efficiency. The role requires leading change end-to-end across strategy, design, governance, delivery, and adoption, while engaging senior stakeholders and embedding new ways of working.

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.  

In this role you will:

• Manage Change Leadership & Strategy
Lead design and execution of change programs, ensuring alignment with HSBC’s priorities.
Challenge business decisions with data-driven insights and strategic perspectives.
Promote innovation and industry best practices to strengthen business solutions.
• Manage Project Governance & Delivery
Define operating models, business cases, and financial projections.
Establish project governance frameworks, steering committees, and tollgates.
Manage budgets, resources, risks, dependencies, and benefits realization.
Deliver programs at pace while ensuring quality, sustainability, and adoption.
• Manage Stakeholder & Relationship
Influence senior executives and sponsors through impactful communication.
Build networks across business lines and functions to enable delivery.
Balance competing requirements and negotiate outcomes.
• Manage Business Analysis & Design
Lead current state analysis and future state design of processes, systems, and structures.
Validate assumptions, requirements, and sign-offs with business stakeholders.
Oversee testing, deployment readiness, and post-implementation reviews.
• Mange Team/ Leadership
Manage multiple workstreams and mentor team members to maintain performance.
Sustain morale and energy while ensuring delivery at pace
 
 

To be successful in this role you should meet the following requirements:

Technical Skills:

• Advanced project/program management (Agile, Waterfall, Change Frameworks).
• Business case development & financial modelling (Excel, financial analysis).
• Business process reengineering & operating model design.
• Change management methodologies (ADKAR, Prosci, MSP, Prince2, PMP).
• Strong MS Office suite skills (Excel, PowerPoint).
• Knowledge of banking operations, regulatory environment, and digital transformation.

Behavioural Skills:

• Stakeholder Management
• Communication
• Coordination
• Resilience
• Team Orientation

Cognitive Skills:

• System Thinking
• Problem Solving
• Critical Judgement
• Creativity
• Decision Making
 
 
This role is based in Birmingham RFB Headquarters (GB5300) Hybrid.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:

Email: hsbc.recruitment@hsbc.com

Telephone: +44 207 832 8500