Manager Fraud Control Design and Delivery CMB

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

UK Fraud focuses on the specific financial fraud threats the firm faces now and, in the future, pioneering the techniques and technology that protect our business, our customers, and the many communities in which we operate, from the harms associated with fraud. Fraud harnesses intelligence, analytics, technology, investigation, information sharing, and public-private partnership to achieve this end, always seeking the most effective and efficient means.

This role will report to a Snr Manager – Fraud Control Design Fraud within UK Fraud who are responsible for the management of fraud across the business, ensuring that fraud controls are fully optimised to prevent, detect and mitigate fraud for HSBC UK and its customers.

The Fraud Control Design team are also responsible for implementing solutions through change initiatives either directly within the fraud remit or influencing and delivering the enhancement of controls outside of the broader fraud function within the FLoD.

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

In this role you will:

• Support the development of strategies and protocols that are monitored and delivered through analysis of fraud patterns and implemented within our fraud detection systems and processes across all core fraud typologies i.e. Card, Payments or Lending/First Party fraud within CMB business
• Interpret MI and trends, identifying issues and risks and escalating potential issues with strategies to address fraud and risk
• Ensure that any required changes can be developed and implemented
• Work closely with the operational teams to ensure that controls are appropriately designed and implemented into fraud treatment strategy
• Maintain close working relationships with the Strategic Fraud Analytics function to develop models and optimisation tools that meet business requirements and risk appetite

To be successful in this role you should meet the following requirements:

• Experience in Fraud risk, fraud typologies i.e., Card, Payments or Lending/First Party fraud.
• Strong background in change management and delivery of change programs
• Experience of working in an environment supported by Fraud Detection systems such as, Biocatch, Hunter, SIRA and Threatmetrix is essential.
• Knowledge of delivery of controls and design methods
• Experience of working across multiple fraud typologies and engaging with senior level stakeholders is essential

Base location can be either Leeds, Chester, and  Birmingham with option to utilise various hub locations to meet 60% in office requirement

Opening up a world of opportunity

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:

Email: hsbc.recruitment@hsbc.com

Telephone: +44 207 832 8500