Head of Central Region, Mortgage Intermediaries

Some careers shine brighter than others. 

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Our Wealth and Personal Banking business supports millions of individuals, families, business owners, investors and entrepreneurs worldwide. We provide products and services that include current accounts, credit cards, personal loans and mortgages, as well as savings, investments, insurance and wealth management. We also have specialised relationship managers who support customers with bespoke requirements, including high net worth and ultra-high-net-worth clients.

We have an exciting opportunity for a Head of Region, Mortgage Intermediaries. You will deliver HSBC’s Intermediaries mortgage growth ambitions through the development and leveraging of quality, meaningful relationships with selected partners at national, regional, local and consultant level. You will lead, manage and coach a team of Business Development Managers and contribute to the wider Intermediary channel success through collaboration with Heads of Region, the Corporate Account Team, Broker Support, Broker Operations and Marketing.

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

In this role you will:

• Maintain a detailed knowledge of HSBC mortgage products, policy and processes supported through strong internal relationships especially with the Corporate operational areas: underwriting Services, Complex Underwriting and Mortgage Services.

• Lead and develop a team of 9  Business Development Managers to ensure they are well equipped to deliver world class service to our Intermediary partners.

• Maintain a detailed knowledge of the your partners business, including business strategy, structure, business written, customer base profile, distribution strategy, and competitor relationships
• Work closely with the Corporate team to maximise opportunities identified at firm level
• Monitor progress against business objectives, re-evaluating Regional Plans, agreeing and implementing remedial activity as required.
• Identify and deliver opportunities to broaden the relationship/ product portfolio, maximise potential, and add value to all parties.

To be successful in this role you should meet the following requirements:

• In depth knowledge and experience of working in the Mortgage Intermediary market
• Experience of managing or leading a team and always proactively looking for innovative ways to improve the service delivered to their brokers
• Exposure to business development / sales
• A track record of delivering significant change which improves business effectiveness in sustainable ways
• Set and achieve challenging short, medium and long term goals which exceeded the standards in their field
• Excellent written and spoken communication skills; an ability to communicate with impact, ensuring complex information is articulated in a meaningful way to wide and varied audiences

Ideally based in the Midlands but flexibility for the right candidate.  Travel 3 days a week, covering a large patch.  Company car provided

Opening up a world of opportunity

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:

Email: hsbc.recruitment@hsbc.com

Telephone: +44 207 832 8500