Head of Business Management - Customer Channels
Birmingham, GB, B1 1HQ
| Head of Business Management - Customer Channels If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Head of Business Management - Customer Channels. We are looking for a highly experienced person to join our dynamic team as the Head of Business Management - Customer Channels. Customer Channels brings together over 8000 colleagues across our Branch Network, Telephony & Virtual Channels, Mortgages, Wealth, Premier & International and Digital business areas alongside our support functions. You will be a trusted advisor to the MD of Customer Channels and his Senior Leadership Team, ensuring organisational priorities are clearly defined, effectively communicated and successfully executed. As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution. In this role you will: • Work in a high performing organisation directly alongside the MD of Customer Channels and his Senior Leadership Team, focusing on their priorities, schedule, and workload to ensure focus on the most critical issues • Act as a thought partner for the MD of Customer Channels to drive the strategic priorities, ensuring alignment across Customer Channels • Lead the coordination of agenda development and preparation of meeting materials for all meetings lead or attended by the MD/Head of Customer. Own & oversee the communication runway for Customer Channels • Oversee day-to-day operations, ensuring that all activities are coordinated across the Customer Channels leadership team & that operational issues are managed and escalated where appropriate • Lead, manage and drive cohesion and consistency across the BSM community, to ensure appropriate support services and levels of coverage are delivered across the Customer Channels leadership team To be successful in this role you should meet the following requirements: • Exceptional planning and organisational skills to ensure all tasks are complete within required time scales • Build and maintain strong relationships with key stakeholders, with the ability to influence • Proven ability to work confidentially with sensitive information • Excellent communication skills, both written and verbal, with strong attention to detail, confident in creation of ExCo level board papers • Expert level knowledge of HBUK and WPB Group Structures & Stakeholders This role is based in Birmingham but other locations will be considered. Opening up a world of opportunity |
Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.
If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:
Email: hsbc.recruitment@hsbc.com
Telephone: +44 207 832 8500