Business Banking Direct Relationship Manager

If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or an exciting new direction, we offer opportunities, support and rewards that will take you further.

We’re one of the largest banking and financial services organisations in the world, with a network that covers more than 50 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people fulfil their hopes and realise their ambitions.

We’re currently seeking an experienced professional to join our team in the role of Business Banking Direct Relationship Manager.

As a Relationship Manager you’ll provide dedicated relationship management to a portfolio of customers with accountability for sales, service, risk and operational delivery.

As an HSBC employee in the UK, you’ll have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

In this role you’ll:

• Focus on growing the business sustainably, by identifying opportunities to expand a portfolio and broadening client relationships by leveraging HSBC's extensive network
• Drive revenue growth through understanding customer needs and by adopting a needs-based approach which engages clients and increases new business
• Build a strong understanding of the client's business and industry to promote insights, enrich client conversations and deliver fair outcomes by treating customers fairly. Relationship Management role holders will be required to acquire knowledge of a product area and in some geographies may need to hold specific certificates or need membership of a regulatory body
• Deepen understanding of the client through pro-active credit risk assessments and customer due diligence reviews
• Confidently manage financial crime risk throughout the client lifecycle by identifying, assessing, accepting, monitoring, escalating and mitigating risk, and ensure adherence to all applicable operational risk HSBC Standards and policies, reporting any breaches in accordance with local procedures

To be successful in this role you should meet the following requirements:

• Have an understanding of Bank’s systems – including Browser Main Menu, Document Viewer, Excel, Word, Outlook
• Have an understanding of Business types and structures, and Product knowledge of non-complex and complex commercial products
• Understanding and experience in reading and interpreting of financial accounts and writing strong credit applications
• An understanding of Financial Crime Risk policies and an understanding of HSBC credit risk appetite as it relates to the segment
• Strong influencing skills and ability to build positive working relationships with our customers, colleagues and stakeholders
• Experience within Business Development

Opening up a world of opportunity.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, socio-economic background or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk via hsbc.recruitment@hsbc.com.