Assistant Manager Branch Operations

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Business Descriptor:

International Wealth and Premier Banking (IWPB) helps deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs.  International Wealth and Premier Banking provides a leading premium proposition through Premier Banking and, together with our Private Bank, are present across the world’s most important markets, booking centres, and corridors most valued by our clients. Our wealth offering is further enhanced through our best-in-class manufacturing capabilities in Asset Management and Insurance.

We are currently seeking an experienced professional to join The Global Asset Management team. 

Principal Responsibilities 

• To ensure timely and error free reporting of transactions received at the Investor Service Centre. 

• Manage customer communication effectively in order to have timely resolution 

• Excel in distribution services & investor services with special focus on corporate customers 

• Have close interface with service providers and highlight any discrepancies of gaps noticed on a timely manner 

• Explore and process efficiency suggestions and contribute to achieve customer delight 

• Comply with applicable regulatory requirements on qualifications required for the job profile 

• Contribute to the knowledge management initiative of the customer service team. 

• Contribution to recruitments / contingency / leave planning 

• Ensure compliance to the process manual and FIM 

• Excel in the monthly reporting process 

Qualifications - External 

• A good understanding of mutual fund/security markets 
• NISM VA cleared with valid  certification

• Good verbal and written communication, team and interpersonal skills 

• The inclination to work in a client facing role, with a bent of mind for ‘service’ 

• Ideally a post graduate / minimum 2 plus years  of  experience in a  client-facing role involving Service, Query Handling 
• Knowledge of local language will be an advantage. 

Note:

As an employee, you are required to perform your duties in a professional capacity exercising independent judgement, discretion and decision-making authority in planning, organising, directing work, supervising and appraising the work of team members, as applicable; and taking accountability for delivery outcomes. You will represent the organization with relevant internal and external stakeholders. You will allocate and prioritize work, provide direction and feedback, manage team capacity and leave in line with policy as applicable.

• Pro-tip : Familiarity with AI-enabled tools is an advantage.

Link to Careers Site: Click HERE 

You’ll achieve more at HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

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Issued by HSBC Global Asset Management India Private Limited