Senior Account Manager

CIB - Global Payments Solutions (GPS)

Global Payment Solutions (GPS) is made up of almost 10,000 colleagues across 58 countries and territories. This business is uniquely positioned to help clients make payments across borders, currencies and regulations, quickly and efficiently with dedicated in-country and regional support. Our expertise in this area is repeatedly recognised by the industry’s most prominent publications and associations with numerous global, regional, and country awards. 

We are currently seeking an experienced professional to join our team.

In this role, you will:

Basic Job Expectations
• Manage the liquidity and cash management needs of a portfolio of Financial Institutions, Multi-National
Corporations and Local Corporates. Maintain relationships with key influencers in the client’s local or
regional Treasury and Finance organisation.
• Be accountable for the retention of annual revenue of your portfolio of clients, including capturing
opportunities and supporting growth of your clients (revenue targets included in scorecard)
• Accountable for the identification of opportunities to deliver Client Service excellence locally and
regionally; effectively managing any risks and issues.
• Responsible for resolving assigned queries.
• Accountable for monitoring and guiding the completion of all global queries and local basic queries that
may be assigned to others.
• The role holder must have a strong understanding of the cash management business including identifying
and dealing with actual or potential business or relationship risks.

• Strong written and oral communication skills; must be able to put complex product and/or technical
information into simple terms.
• Maintain a client footprint with the basic information required to deliver a superior client experience.
•The point of escalation for other stakeholders supporting the client and for the client themselves
on all GPS Service engagements when they are the lead.
•The point person to coordinate projects focused on existing business retention (i.e. GBS/TWIST
billing global setups, file format conversions, Connect Digital migration).
•Will proactively review local/regional client activity and existing solutions with GPS in order to
identify any opportunities to improve the client’s experience with HSBC. This includes but is not
limited to; reducing service queries and reject/error rates, streamlining processing time, improved
data/payment security, identify opportunities to streamline client processes, eliminate
redundancy, strengthen relationships, and increase wallet share by recommending new products &
solutions that will benefit the client’s business operations.
•Will provide analysis and recommendations to senior management on client focus, attrition, and
engagement.
Monitor metrics and performance indicators of service levels and develop and implement
remedial actions as needed.
• Continuously adapt to balance and prioritise different demands of their portfolio while managing
requirements from multiple stakeholders

Customer Engagement
• Engage with their client’s operational and Treasury teams as needed or agreed to with the client. This
includes but is not limited to a client’s Treasury Operations and IT teams and the wider Finance and
Treasury Organization.
• Gather and maintain specific intimate knowledge of their client’s Treasury operations and how they
interface with HSBC products and services.
• Engage and work cross functionally with various internal partners (Operations, Technology, Sales, and the
RM) coordinating client interactions and recommendations relating to existing GPS business. Must be
flexible and willing to go outside work assignment boundaries to ensure their client’s satisfaction.
• Develop and deliver standard Client Service Reviews on an ad hoc basis using key client metrics to
proactively identify issues and trends including things like payment flows, rejection and return rates, and
industry benchmarks. Work with the client and internal stakeholders to remediate and improve metrics to
benefit the client.

To be successful in the role, you should meet the following requirements:

Essential
• Strong knowledge of local and global cash management and clearing services, products, and techniques.
• Proven ability in identifying and meeting customer needs through matching a broad range of products
and services.
• Ability to understand a customer’s business and the fundamentals of running a business.
• Good level of business acumen and commercial awareness, including economic, cultural, procedural, and
regulatory issues
• Strong range of communication skills, including written, verbal, and the ability to deliver compelling
presentations.
• Strong interpersonal skills and ability to interact and build relationships with internal and external
stakeholders.
• Ability to thrive in a complex matrix environment with several stakeholders with differing
goals/expectations.
• Comfortable working in a fast-paced work environment; continually changing lines of communication,
technological advances etc.
• Excellent time management, planning and organization skills with ability to manage multiple time
sensitive tasks.
• Strong analytical skills
• Ability to travel.

Desirable
• Previous banking experience working with FIs/Corporates in a relationship or account management role.
Specific experience with large multi-national corporations or financial institutions including
Global/Regional HQ names will be an advantage.
• Knowledge of day-to-day workings of a Corporate Treasury environment, foreign exchange, intercompany
loans, payroll, and payments.
• Knowledgeable about our competitors’ products and services, strategies, and client relationship practices.
• Broad knowledge of HSBC Group companies and product ranges

You’ll achieve more at HSBC.

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Issued by HSBC Bank (China) Company Limited