IT Communication Carrier Manager

If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of IT Communication Carrier Management Manager.

HSBC is a global bank & we have a large network infrastructure spanning the globe, supported by 130+ carriers. We are establishing a global team to manage our carrier infrastructure and multiple vendors.  

In this role, you will:

• Lead a telecommunications IT carrier management team to manage vendor activities.
• Build strong relationships with both in-country & international carriers and play a proactive and pivotal role in annual contract negotiations.
• Establish standard reporting across the entire carrier base in relation to SLAs & KPIs for service quality and delivery.
• Drive MTTR reduction via continuous service improvement and trending of MI. Work with Capacity Manager to ensure bandwidth requirements are met.   
• Point of escalation and seen as an SME within HSBC to address carrier issues across different stakeholder groups
• Work with internal teams to maintain an accurate inventory along with Annual recertification of third-party circuits
• Identify opportunities to optimize carrier spend.

To be successful in this role, you should meet the following requirements:

• Proven track record of working in IT Communication Carrier Management.
• Background in Voice and Data Services
• Sound knowledge and experience of Industry practices within a Telecommunications industry is essential
• Must have experience of Account and Service Management for large enterprise level organisations  
• Experience dealing with cross functional & business teams globally.
• Proactive in identifying associated risks & drive speedy mitigations.
• Experience in building, mentoring and managing an effective team.
• Excellent verbal and written communication skills

We offer hybrid style working and the site location could be any offices of your choice including Birmingham, Sheffield, Barsnley, Leeds and Edinburgh

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:

Email: hsbc.recruitment@hsbc.com

Telephone: +44 207 832 8500