Head of Credit Services

Description

• Manage, Develop & implement processes and mechanisms for Credit and Lending Operations/Transaction Services, including, to align with the strategic direction of Credit and Capital Management as well as the regional & global framework of the Transaction Services comprised of the activities of Credit Service & Collateral Management and Issuer Services Operations.
• Oversee the performance of processing teams, both onshore and offshore, and ensure tasks are executed in line with Service Level Agreements and all prevailing regulations with high quality, while strengthening operational disciplines and controls under the Operational Risk Management framework
• Manage resources, work schedules and budgetary planning for the units
• Manage relationships with internal stakeholders and where applicable external stakeholders, including representing Operations and Servicing in meetings with stakeholders as required
• Identify opportunities to improve process efficiency and implement automation & digitalisation in the areas of Operations and Servicing
• Provide management guidance and where appropriate ownership in change initiatives and assigned projects
• Provide the required inputs into training and competence development to improve the quality of all managed business services, in line with increased regulatory compliance and reporting expectations 
• Effectively and efficiently maintain HSBC Internal Control standards, including risk mitigation, and timely implement action plans designed to address internal audit/assurance findings as well as any issues raised by external auditors/regulators

Qualifications

• Bachelor’s or Master’s Degree in any related fields
• 10 years of working experience in banking, finance or any related fields
• Proven track record that can be demonstrated in managing multi workstreams and cross-organisational/ geographical business
• Strong leadership skills with ability to provide direction to the team to achieve goals and objectives
• Excellent planning, time management and resource management skills
• Ability to work collaboratively and build relationships with business heads, senior management, stakeholders across the whole department and organisation
• Positive attitude with strong interpersonal skills
• Good knowledge of regulatory trends and developments
• Experience in project management or change programmes involving technology and operations
• Fluent in spoken and written Thai and English