AVP Relationship Management

Responsibilities:

• Grow sustainable revenues from the existing customer portfolio and through targeted acquisition of new quality customers
• Work collaboratively with other Global Businesses, product and service partners to identify opportunities to connect customers to opportunities and strengthen the relationship
• Develop effective strategies to manage customer relationships, anticipate customer needs and provide a superior quality service to position HSBC as the market leader in this segment
• Deliver a high-quality service by owning customer engagement, striving for excellence in all interactions with (prospective) customer or other professionals, and always acting according to the highest professional standards
• Establish an effective working relationship with risk in order to validate the accuracy of the customer risk profile, and ensure sustainable asset growth
• Ensure timely and accurate maintenance of customer information, including Know your Customer (KYC) requirements
• Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets
• Contribute to team development, effectiveness and success by sharing knowledge and good practice, working collaboratively with others to create a productive, diverse and supportive working environment
• Keep abreast of external factors influencing international business, economic, cultural, geographical, procedural and regulatory requirements

Qualifications:

• Experience in banking industry, especially in Corporate/Commercial Banking Department or as Relationship Manager
• Credit and analytical skills an advantage
• Knowledge of banking products and internal HSBC systems an advantage
• Excellent interpersonal skills with a consultative selling approach and good presentation skills
• Possession of a positive attitude to customer-service handling
• Command of both spoken and written English.