Vice President - Operations

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Vice President - Operations

In this role, you will:

• Stakeholder Management-Develop and maintain a deep and strategic relationship with various stake-holders of Accounts and SSI.Establish and maintain relationships with internal HSBC business units / managers for managing day-to-day business. Ensure that frequent and ongoing communication channels are established and effective engagement with the strategic service partner and internal stake-holders is continued. Inculcate concrete executable steps to Improve the service provided to all mentioned customer groups. Timely escalation and communication of any identified issues. Proactively identify and address issues/ concerns highlighted by internal/ external stake-holders.
• People Management-Lead & motivate staff with widely differing aspirations working in an operational environment where deadlines are critical.Create and retain the culture of “one team” within and across sites. Effectively manage attrition across the function.Promote and foster efficient working and ensure Up-skill the staff to achieve business / individual goals, sharing knowledge & experience & providing assistance on referred issues. Optimise the development in people by identifying talent, plan succession and drive coaching and mentoring across the section. Adapt management style to achieve the people strategy, which supports diversity, creates a climate of inclusiveness and recognizes individual strengths and development areas. Leads the people agenda within their remit and engages colleagues to share best practice across teams.
• Operational Effectiveness & Control-Maintain HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators. Effectively implement the Group Compliance Policy as applicable to the role in conjunction with the relevant Compliance Department. Rigorously and continually re-assess the operational risks inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures, management restructures, and the impact of new technology in conjunction with the donor Group companies. Identify and effectively address control issues identified during BRCM reviews / audit, working closely with other support functions where cross-functional solutions are required. Ensure compliance to the approved Data Policies and Standards and potentially introduce new policies and standards for consideration by senior management. With BCP established, test resiliency both directions every quarter.
• Champions the risk and control framework with their teams; engages and participates in the periodic and/or ad-hoc reviews of procedures to ensure they are in line with Group policy and FIM, monitors for completeness of mandatory control training for their areas. Follows up on non-adherence. Encourage a learning environment through the open discussion of lessons learnt from incidents and addressing training needs.Drive identification and remediation of control issues and procedural weaknesses.
• Cost Management- Operate and manage cost within the agreed Budget. Reconcile actual headcount to planned headcount and ensure no adverse variance. Track and record sustainable saves as required.
• Process Management-Inspire and cultivate the need within the team to Maintain strong operational and process management disciplines with in the team to ensure team consistently meets or exceeds the agreed service standards.Re-engineer and align processes to introduce changes across processes / systems to improve operational efficiency.Participate, contribute and help implement all aspects of Projects, Process, Process Improvements (whether Strategic, Technology or those arising locally. Provide timely reporting to stake-holders and senior management. Define and inculcate the importance of current benchmarks to show improvements. Introduce business focused metrics to facilitate transparency. Act as point of escalation for issues of non-performance, underperformance, process issues or failings of due diligence. Define, recommend and own quality standards as required from time to time. Champion, support or lead quality data/ operational improvement initiatives.
• Leadership and Teamwork-Contributes towards the development of business strategy and operating model of the function. Build functional capability of the team. Deliver efficient and effective operations. Continually seeks ways to improve organizational efficiency by reviewing the operating processes and implementing change within their remit, including improvement in data quality. Championing change initiatives and build a shared culture with business partners and their team. Demonstrate strong understanding of the stakeholder needs and priorities and translate them into actions / activities. Make key decision in running operations and making recommendations for more strategic changes. Be a role model demonstrating group values and behaviour.
• Customer, Stakeholders & Relationship Management-Build and maintain a culture of strong working relationship with key stakeholders across the group. Develop good client relationships to gauge performance perceptions. Understands their needs & identifies opportunities. Develop innovative solutions for client service opportunities and ensures delivery through the team’s performance.

To be successful you will -

• Be abreast of data/ operational quality standards/ developments in the market-place; Advanced Investment Administration experience essential; Application support experience highly desirable.
• At least 2 - 3 years' leadership experience / exposure in the Transfer Agency Industry, Accounting and valuation System and Reconciliation; The role requires individual to understand data structure & taxonomy.
• Some specific challenges will include - Leading data quality improvement initiatives, owning and driving the agenda in a dynamic and challenging business environment,
• Candidate should be a graduate, Minimum 10 years of management experience in managing teams & stakeholders in operational and/or project management role.
• Excellent communication - Both verbal and written; interpersonal skills and ability to manage relationship with senior stakeholders across different geographies
• Ability to negotiate and collaborate in order to meet organizational goals; to take difficult decisions in a complex operational environment; to manage resources to continually improve customer service and achieve productivity targets; to quickly, understand the process and add value to the business; to work on complex queries to resolve issues.
• Ability to interpret complex changes in regulatory guidelines and assess impact; to plan and manage multiple tasks with competing deadlines; to work under pressure; to work independently and a flexible approach to working hours and responsibilities; to interpret complex data (E).
• Strong business and commercial orientation; Good presentation skills, Strong analytical skills with a problem-solving capability & drive solutions; Very good prioritizing, planning and organizing skills
• Proven experience in change management and problem-solving; Strong orientation on operational risk management
• Experience of working in a data function interfacing with Global Markets and/or Global Banking systems and processes will be useful, though not critical.
• Proven Client Service Experience & Stakeholder Management; Exposure to Global Markets products; Risk and Operations Management (E)
• Should be effective in guidance and stakeholder management; Experience of managing crisis situations and take appropriate /timely decision (E)
• Self-motivated and ability to inspire others; Good understanding of regulatory requirements and Global Standards (E)

You’ll achieve more at HSBC

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HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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