Vice President Operations

Job title: Vice President Operations

Purpose of the role:

• The focus of this role is largely aligned to the strategic intent of Global Screening Utility and is aimed to manage Name screening, Negative News screening and Payments screening operations, through the Screening Utility, across a particular region (ASP, Europe and UK, MENAT, US, LAM, CAN) whilst protecting the interests of the various functional lines. The primary purpose is to lead the definition and deployment of the Target Operational Model for Global Screening Utility and oversee the implementation in their respective region.
• The role holder is expected to provide support to various stakeholders and drive the delivery of agreed objectives within the operating model consistent with group standards and extend organizational support, helping to ensure action items, deadlines, and deliverables are completed

Governance and Committee Memberships (membership of ExCos, Risk Management Meeting)

• Represent Screening Utility Ops in global forums – TSSC, Regional Opco and ad hoc meetings as necessary.
• Participate in Monthly Business Review forum

In this role, you will:

Principal Accountabilities and Responsibilities (e.g., for Business, Customers and Stakeholders; internal control environment, etc.)

• Provide end to end leadership to the Global Screening team aligned with business requirements. Take the responsibility that all teams across functional line continue to meet all PLAs - cut-offs, quality, Audit & Risk, OOE, Operational losses, etc.
• Facilitate a platform for the team to establish and maintain effective relationship with GLOBs. Own, execute and drive implementation global programs and initiatives within the team. Enhance people development and career path opportunities.
• Oversee resolution of employee related concerns by partnering with various functions such as Human Resources, Finance, Learning and Development etc. To drive improvements in overall cost and quality of the Global Screening Utility by working with onshore functional leads, production management, Change delivery teams onshore and offshore, metrics team and multiple GSC stakeholders across sites.
• Proactively strike the right balance between Global standardization and regional customization across the functional line. Own financials at Screening Utility - Ops level and ensure that site level reporting matches to aggregated functional reporting across all parameters - people, process, financial and customer service
• Ensure that all change activities are managed and executed with minimal operational disruption. Oversee all offshoring activity for Screening in conjunction with Site leads, leveraging existing expertise to cut short on transition timelines where possible. Plan and manage ad-hoc tasks and queries raised by senior management to ensure relevant and timely response. Initiate lateral thinking and the ability to see things from a management perspective.
• Provide onsite supervisory support to all site teams. Escalate issues through to Global Head of Screening Utility in a timely manner. Build and maintain effective relationships with various appropriate Regional and Global teams. Ensure employee engagement through involvement Reward & Recognition activities are conducted in line with local practices and schedules. Work closely with entity, country and regional managers and as well as colleagues across FCR Sites.
• Support other Screening site leads in incidents caused by external factors through co-ordination and timely communication. Support Other Screening site leads during Business Continuity planning and execution during incidents. Support Screening Site leads with hiring at site level in conjunction with Functional leads.
• Partner with Global Businesses, Global Change Delivery and other stakeholders to drive operational change programs and have oversight of operational change programs that impact the Global Screening utility. Build and manage a high performing and engaged Screening team across sites. Instill a sense of collaboration amongst various teams and align them as per the TOM.
• Retain talent, manage underperformance and attrition. Ensure Career progression of staff. Groom and develop talent as per succession plans. Be sensitive to cross cultural nuances and exhibit maturity and tolerance in managing the same.

To be successful you will:

Functional Knowledge

• A fully qualified, experienced Screening professional with knowledge and experience gained through a broad range of different roles and through a qualification relevant to the job. Microsoft/OWS product knowledge and technical expertise. Sound understanding of KPI, KCI and KRI of screening process.
• The role will entail regular contact with peer group and senior managers to coordinate efforts and report progress and results.
• The individual will have a strong learning curve and will demonstrate the ability to apply learned techniques, knowledge, and expertise to new business situations and in different business environments.
• The individual identifies and challenges current practice in operational management for the areas under his or her responsibility.
• This position requires working night shifts to provide coverage during key US business hours.
• A background in financial operations, particularly within screening or payments processes, will be considered an advantag

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