Vice President - Middle Office Service Delivery and Oversight

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HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Vice President - Middle Office Service Delivery and Oversight.

In this role, you will:

• End to end delivery and oversight of the Middle Office services to Securities Services Operations (SSO) client base;Participate in on-site client reviews representing the Middle Office services performed across locations including GSC (Global Service Centers)
• The jobholder is required to work with high accuracy and timeliness in meeting the market deadlines and client’s service level agreement and to assist with reviewing the work outputs. Where a risk event or an operational issue is found, timely reporting/escalation of issues is required to the immediate reporting line. The nature of the role requires close working contact with SSO/Cash Management / Settlement / IABOR team and also with external parties like clearing brokers and custodians. 
• Monitor the timeliness and completeness of the Middle Office downstream operations e.g. security settlement, cash payment, derivatives processing etc; Provide client services to Middle Office clients to ensure all enquires are resolved on a timely basis, providing clear and concise notes together with documentation to support outstanding items.
• If required be able to support the analysis and queries related to IABOR services performed on Multifonds; Support Account Management team with SLA/KPI monitoring for Middle Office services; Represent team to participate in various change management and transformation projects/support the analysis of the client change requests to ensure up-to-date knowledge on the overall infrastructure development and corporate changes.
• Be the key co-ordinator between MSS Investment Operations and MSS stakeholder project teams to progress operational service model with procedures governing the workflow; Manage implementation delivery of client’s middle office service proposition within MSS Investment Operations and perform Middle Office operations for any new products and service offering as the scope expands.
• Proactively identifying & resolving processing model gaps & inefficiencies whilst ensuring a globally consistent operating model and participate in various change management and transformation projects; Manage User Acceptance of new or upgraded software as required, under guidance of the relative project or IT team.
• Continually re-assess the operational risks inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology. Update and maintain all procedural documentation accordingly.
• Maintain good partnership with Securities Services Operations (SSO) and ensure the alignment of service delivery across various operations sites; Provide support in developing, planning and implementation of operations and change management programmes; Delivery transformation activities to SSOs; Liaise with IT department and raise system enhancements where applicable to prevent error recurrence, and to automate or improve internal process; Anticipate industry changes impacting the processing and introduces appropriate process changes; Provide support to execute the Business Recovery Plan during emergency.
• Perform securities processing functions accurately within agreed timescales & in accordance with procedures & controls; Document business requirements & procedures; Make decisions and resolve queries in an accurate and timely manner. Prioritise competing demands & deadlines effectively making full use of all available resources.
• Ensure the adherence to compliance standards and Group Policies/Procedures and application of Anti-Money laundering and KYC criteria to work processes; Ensure prompt resolution of all reconciliation items, providing clear, concise & relevant documentation to support outstanding items; Ensure prompt investigation and resolution of unmatched trades and pending mismatches; Ensure timely & accurate processing of collateral margin calls.
• Escalation of disputes in line with client SLA; Ensure successful delivery of Transformation projects; Monitor and track progress of business projects; Provide and deliver timely and accurate MI reporting; Establish in place a Business Recovery Plan and participate in testing/drilling emergency procedures.

To be successful you will:

• Intermediate experience working within an Investment Management, Middle Office and /or Custody environment is essential to perform this role. Over 10 years of diverse working experience in financial or consulting fields including strong process management skills and system implementation skills within an Asset Manager or equivalent market provider of Asset Management outsourced Operations support.
• A working knowledge of Securities Trading confirmation and settlement procedures and market practice, including the use of Electronic Trade Confirmations and SWIFT settlement message types would be an advantage. Good knowledge of Middle Office operations preferably with a hands-on knowledge to operate Multifonds, Markit EDM, TradeFlow, Calypso, Aladdin & FactSet would be an advantage.
• A strong understanding of regional business and financial services market would be an advantage; Excellent communication skills to clearly articulate issues and ideas with different levels across operations and stakeholders; Strong inter-personal and negotiation skills to motivate and engage with subordinates, colleagues and senior business leaders
• Strong knowledge of all financial instruments – fixed income, equities and cash products including OTC Derivative products;  Strong Knowledge of implementation delivery and project management planning; Full knowledge of investment workflows – funds, custodians, and brokers; Good understanding of relevant anti-money laundering legislation
• Good influencing skills to work with the Operations team in challenging the status quo and continuously enhancing the control environment; Strong business sense with good decision making and problem solving ability; Sound time management skills to be able to effectively prioritise and multi-task; Knowledge of procedure writing, exposure of offshore/transformation projects
• Advanced level of Microsoft applications; Good team player with self-motivation, excellent planning, organizing & prioritization skills; Able to work in a diverse environment with good interpersonal and negotiation skills
• Traveling is necessary as and when required; Willing to expand the knowledge via on-line training or via shadowing the Operations teams

You’ll achieve more at HSBC

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HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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