Vice President-Middle Office Service Delivery & Oversight

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HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Vice President-Middle Office Service Delivery & Oversight.

In this role, you will:

• Process transactions and produce deliverables that ensure the realisation of pre-determined delivery timeline;Perform the Investment Operations activities effectively and efficiently with support provided to all MSS offices; Contribute to operational readiness and support the business process development lifecycle from initiation through to testing and rollout
• Assist with line manager to maximise system usage and when gaps are identified, drive procedural and system changes; Able to work under pressure and within set time frames;Accountable for own day-to-day performance and meeting tight deadlines. 
• Perform securities processing functions in a timely and accurate manner; Assist line manager in reducing the number of trades that require amendment by our client traders or rejection to the Brokers; Partnering with other Operational teams internally to ensure the smooth processing of any bespoke event requirements to minimize the impact on clients
• Provide support in developing, planning and implementation of operations and change management programmes; Delivery transformation activities to SSOs; Liaise with IT department and raise system enhancements where applicable to prevent error recurrence, and to automate or improve internal process; Anticipate industry changes impacting the processing and introduces appropriate process changes; Provide support to execute the Business Recovery Plan during emergency.
• Perform securities processing functions accurately within agreed timescales & in accordance with procedures & controls; Document business requirements & procedures; Make decisions and resolve queries in an accurate and timely manner. Prioritise competing demands & deadlines effectively making full use of all available resources.
• Assist with line manager to ensure seamless new clients take on; Ensure all securities settlement instructions are matched by the custodian with the broker; facilitate cancellations and rebooking trades.
• Ensure the adherence to compliance standards and Group Policies/Procedures and application of Anti-Money laundering and KYC criteria to work processes; Ensure prompt resolution of all reconciliation items, providing clear, concise & relevant documentation to support outstanding items; Ensure prompt investigation and resolution of unmatched trades and pending mismatches;Ensure timely & accurate processing of collateral margin calls.
• Escalation of disputes in line with client SLA; Ensure successful delivery of Transformation projects;Monitor and track progress of business projects; Provide and deliver timely and accurate MI reporting; Establish in place a Business Recovery Plan and participate in testing/drilling emergency procedures.
• The jobholder is required to work with high accuracy and timeliness in meeting the market deadlines and client’s service level agreement and to assist with reviewing the work outputs.  Where a risk event or an operational issue is found, timely reporting/escalation of issues is required to the immediate reporting line.The nature of the role requires a close working contact with SSO/Cash Management / Settlement / IABOR team and also with external parties like clearing brokers and custodians. 

To be successful you will:

• Intermediate experience working within an Investment Management, Brokerage and /or Custody environment is essential to perform this role. Over 10 years of diverse working experience in financial or consulting fields including strong process management skills and system implementation skills within an Asset Manager or equivalent market provider of Asset Management outsourced Operations support.
• Proven experience in managing the Post-Trade life cycle events with exposure to CTM, SWIFT GETC, Fiserv Tradeflow, Bloomberg and Markit EDM data enrichment tooling would be an advantage.
• A working knowledge of Securities Trading confirmation and settlement procedures and market practice, including the use of Electronic Trade Confirmations and SWIFT settlement message types would be an advantage.Good knowledge of Middle Office operations preferably with a hands-on knowledge to operate HSBCNet, Multifonds, Markit EDM, TradeFlow, Calypso & Aladdin would be an advantage.
• A strong understanding of regional business and financial services market would be an advantage;Excellent communication skills to clearly articulate issues and ideas with different levels across operations and stakeholders; Strong inter-personal and negotiation skills to motivate and engage with subordinates, colleagues and senior business leaders
• Strong knowledge of all financial instruments – fixed income, equities and cash products including OTC Derivative products;Strong Knowledge of implementation delivery and project management planning; Full knowledge of investment workflows – funds, custodians, and brokers; Good understanding of relevant anti-money laundering legislation
• Good influencing skills to work with the Operations team in challenging the status quo and continuously enhancing the control environment;Strong business sense with good decision making and problem solving ability;Sound time management skills to be able to effectively prioritise and multi-task; Knowledge of procedure writing, exposure of offshore/transformation projects
• Advanced level of Microsoft applications; Good team player with self-motivation, excellent planning, organizing & prioritization skills; Able to work in a diverse environment with good interpersonal and negotiation skills
• Traveling is necessary as and when required; Willing to expand the knowledge via on-line training or via shadowing the Operations teams

You’ll achieve more at HSBC

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HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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