VP Pricing Operations

Job title: VP Pricing Operations

Purpose of the role:

• The DaRR- Pricing VP role is based out of GSC Bangalore. Pricing team currently has around 130 FTE’s in 3 locations including Bangalore / Manila and Mexico covering three core regions APAC, EMEA and Americas. This role will part of the Derived Pricing team and will lead one the vertical in the Pricing Domain.
• The Derived Pricing team is responsible for the provision of accurate, complete and timely market data, to support the Pricing marking of books and records, where the data consists of externally sourced rates and prices and internally sourced vanilla/ derived rates and prices.
• The role requires a high level of mature leadership, oversight and management to drive a unified “one team” approach. The role will be in charge of one of the pricing domains in the GSC.  In the Pricing Domain we make sure that all pricing/derived data is of supreme quality, and which can feed into down stream system and through which business valuations can be performed appropriately, thus enabling fair and accurate pricing. The incumbent is expected to fulfil this responsibility along with driving effective people management and operational processes.
• The Role Holder must support the Head of Pricing in delivering quality service lines and collaborate effectively with multiple stakeholders in the process.

In this role, you will:

Principal Accountabilities:

• Establishing a robust and comprehensive ongoing control and operating environment model for derived pricing processes, to ensure delivery of high quality market data to consumers
• Delivering analysis and expertise on Market Data, including high quality MI to consumers
• Maximising usage and quality of in scope market data
• Effective delivery of new control and governance standards for market data and ongoing maintenance of existing controls.
• Assess, understand and ensure effective touch points with parallel dependencies including FRTB, SA and IMA platforms, etc.
• Works seamlessly and collaboratively representing DARR with businesses and functions in appropriate forums and ongoing communications
• Encourages and champion the importance of a positive end customer experience, recognising the wider importance of Markets Operations, contributing to a controlled and efficient end to end operational model.
• Deliver fair outcomes for our end users and ensure own conduct maintains the orderly and transparent operation of financial markets
• Accountable for managing client escalations & issues for derived Pricing clients across regions.
• Support the existing Market Data Management team & improve the existing framework to make it more robust 
• Enable an effective communication channel with clients across all relevant regions.
• Ensure client feedback is shared with the operations team, where appropriate and follow through to closure on any actions required.
• All client queries/issues/complaints are owned and resolution is communicated with full details in a timely manner.
• Provide expert problem management support to difficult, high profile client issues and ensures root-cause analysis is conducted and a corrective action plan is followed through with lessons learnt
• Provides support to new business opportunities. Takes an active role in liaising with relationship managers, clients and supports the transition and implementation of new business. Champions knowledge sharing and promotes the increased use of Shared Services capability

Key Competencies:

• Strong client focus – ability to operate at prime customer contact level typically at Vice President / Director
• Demonstrates a breadth and depth of operational service delivery management expertise, preferably in an international environment
• Thorough understanding of customer’s business and market sector and able to use that knowledge to anticipate how future services offers need to evolve to meet customer requirements
• Ability to recognize difficulties with and, if required, challenge the validity of given procedures and processes with a view toward enhancement or improvement.
• Ability to analyse problems and create solutions involving finance, scheduling, technology and methodology tools.
• Strong communicator at all levels

Role Context (The environment and operating conditions of the role including the extent of guidance and authority)

• The role will require strong technical, communication and interpersonal skills and the ability to work in partnership with a wide range of stakeholders and customers globally
• The role will require innovation, creativity and strong delivery focus within a structured and well controlled operating environment

Management of Risk (Operational Risk / FIM requirements)

• Incumbent must proactively drive the identification, assessment, and mitigation of all internal and external risks.
• Incumbent must be aware of the Regulatory risk and requirements and ensure effective implementation of controls, processes and metrics to evidence effective adherence to regulatory agenda

Observation of Internal Controls (Compliance Policy / FIM requirements)

• The jobholder will adhere to, and be able to demonstrate adherence to, internal controls and will implement the Group compliance policy by adhering to all relevant processes/procedures.
• The term ‘compliance’ embraces all relevant financial services laws, rules and codes with which the business has to comply.  This will be achieved by adherence to all relevant procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points, including issues raised by external regulators.

To be successful you will:

Skills/Experience Required

• An experienced tenured AVP or a new VP in a strong client focus environment and operational processes
• Ability & experience to manage significant escalations and thrive under pressure
• A positive self-starter with excellent verbal and written communication skills.
• Strong Experience of establishing and maintaining excellent relationships with Clients, management & colleagues to achieve shared goals.
• Evidence of making sound decisions in a complex operational environment
• Evidence of excellent planning and organizing skills.
• Analytical skills, with good problem solving skills & ability to recognize areas of risk or opportunities for improvement.
• Exposure to projects and an understanding of process mapping and process re-engineering

Additional Information / Specific Skills (If Any)

• Experience in Banking
• Market Data/Curve construction knowledge across multiple products
• Exposure to Multiple vendor systems such as Bloomberg, Refinitiv & other vendor systems
• Flexibility in shifts

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