VP Head of Product Support CoE GSC's

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HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Vice President Head of Product Support CoE

Business: AMG – Asset Management Group

Principal Responsibilities

• Responsibility for recruitment into, and the management and structuring of the Product teams.
• Identify opportunities to offshore book of work and expand the existing presence of the Product function overall.
• Lead the technology strategy for Product and ensure manual processes are automated, risks reduced and build a global support model
• Oversee the creation and maintenance of comprehensive desktop procedures and operating manuals for the activities performed by the India team.
• Assist with the monitoring, coordination and issue resolution of activities performed for Product by other AMG Bangalore Teams.
• Proactively resolve any identified issues, and propose and implement enhancements to processes

Leadership & Teamwork 

• Responsible for recruitment, training and ongoing management of the members of the Product Function.
• Communicate and influence execution of HSBC AM’s and Global Product’s Strategy.
• Continue to build the Product presence and lead/execute the Technology Strategy. 
• Individuals are responsible for their own effectiveness, development and results. Specialist or Subject Matter Experts, where matrix management and understanding of Group strategy is expected. Their contribution is often as a technical/professional specialist in their field.
• Support achievement of the HSBC vision, Values, goals and culture in personal behavior, actions and decision making.
• Take personal responsibility for understanding and agreeing performance expectations, completing the necessary mandatory training and developing the levels of capability and competence needed to be effective in the role.
• Contribute to team development, effectiveness and success by sharing knowledge and good practice, working collaboratively with others to create a productive, diverse and supportive working environment.

Qualification

• Candidates should have extensive experience of working within the Asset Management Industry. A significant portion of the experience should be working with mutual funds, ideally with a Product or Operations focus.
• Candidates should have an analytical mindset, and be able to demonstrate good quantitative skills including advanced Excel and at least intermediate Microsoft Access, and knowledge of databases and tools such as Lipper, Morningstar Direct, Bloomberg etc.
• Team management experience of at least 8-10 years is a requirement.
• Excellent business English speaking and writing skills, coupled with an ability to clearly and concisely articulate opinion, issues and solutions is a requirement
• Post-graduate qualifications such as MBA, MSc, CFA, CAIA, FRM/PRM would be desirable but are not a requirement.
• Candidates should have the following key characteristics: proactive, positive attitude and an ability to multitask. Candidates should be team players, have strong organizational and time management skills, a flexible approach to duties and hours of work, and be client focused.

Other

• Ensure detailed desktop procedures are created and maintained for all activities performed by the Product Support Function.
• Individuals are responsible for their own effectiveness, development and results. Specialist or Subject Matter Experts, where matrix management and understanding of Group strategy is expected. Their contribution is often as a technical/professional specialist in their field.
• Suggest ideas and contribute to implementing actions that will improve customer service, quality or the way teams and individuals work together.
• Adhere to HSBC policy, procedures and control requirements applicable to day-to-day working, exceptional and project activities, and raise any concerns about actual or potential issues promptly, in line with reporting and escalation procedures.
• Continuously monitor and gather information to assess potential impacts and identify possible risks and opportunities for the business.
• Apply policies, procedures, practices and standards to their allocated tasks, taking responsibility for their own actions, to ensure the achievement of high levels of quality, effective risk management and regulatory compliance

 You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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