Transfer Agency Processor

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HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Transfer Agency Processor 

In this role, you will:

• Circa 50% to 100% of time spent managing people / direct and indirect reports
• Circa 50% of time spent in processing / technical aspects of the process (as outlined below)
• Lead User Acceptance Testing for the business (as and when required)
• Lead Projects for both country and city offices (based on business objectives, targets and requirement)
• Manage 10 to 12 direct reports, whilst overseeing 20 - 24 headcount of indirect reports, as and when deemed required by business or manage the process as an individual contributor
• Regular liaison with country offices
• Manage transformation and growth
• This role operates in a highly complex and time critical environment and is required to be involved in processing of activities, which includes (but not limited to):
• Checking transactions and activities (depending on business requirement)
• Various Investigations and escalations from Client
• Reconciliation of cash and unit accounts, which includes investigation of breaks (where necessary)
• Management Information Reporting
• Business specifications for this role outlined below:
• Product Range / functions would include Registration, Dealing & Reporting, Settlement activities, Reconciliations, Corporate actions, Fund price and Management Information
• 100% involvement in & ownership of process and technical aspects of the business
• Responsibilities depending upon jurisdiction catered to and serviced out of Bangalore
• Flexibility in terms of shift timing to manage multiple jurisdictions & business requirements.

To be successful you will:

• A post-graduate diploma or degree in any Commerce or equivalent Financial Background. Higher qualification not a bar provided aspirations are commensurate with the position.

• Desirable if experience in management position with exposure to appraisals, counseling, team building and staff development.
• Minimum 6-7 years of Experience in Securities processing environment, Fund Administration, Transfer Agency Business.  Possess relevant Securities background and industry knowledge
• Possess at least 12 months of Securities experience and Transfer Agency Operations (this is a mandatory requirement)
• In the current role for 12 Months
• Ability to speak and understand English fluently, writes business letters and reports, good conversational / telephone skills.
• Ability to learn quickly, transfers knowledge appropriately, understand and interpret numeric data. Evidence of good analytical, statistical and data mining skills to study trends and make projections. Production management skills and ability to initiate process improvements.       
• Strong leadership skills evidenced by achievement of objectives together with a track record of development of individuals with strong organization and planning skills along with the ability to handle capacity and MI reporting
• Initiate cost control measures by achieving resource efficiency and managing overheads
• Evidence of process management skills with an ability to initiate process improvements
• Evidence of very good prioritizing, planning and organizing skills.
• Ability to effectively communicate and implement group policies and procedures
• Ability to comprehend and minimize operational risks including wide understanding of audit controls and compliance requirements.
• Ability to manage and develop a team staff across a diverse range of processes within an operational environment.
• Ability to maintain control, direction and motivation of staff in an ever-changing environment.
• Proven experience in change and problem-solving management.
• Evidence of good analytical, statistical and data mining skills to study trends and make projections. Production management skills and ability to initiate process improvements and recognize areas for development        
• Excellent verbal and written communication skills.
• A positive self-starter.
• Ability to manage resources to continually improve customer service and achieve productivity targets.
• Good communication skills and enjoys working with people in relation to role.
• Ability to plan & organize effectively as well as adopt a flexible approach to change.
• Will need to possess good multi-tasking skills and be flexible, as operations will cover multiple teams and time zones
• Strong Collaborative management skills and flexible to working across all shifts in a 22*5 working environment.

You’ll achieve more at HSBC 

Hsbc.Com/Careers

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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                                                           ***Issued By HSBC Electronic Data Processing (India) Private LTD***