Subject Matter Expert

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Subject Matter Expert.

In this role, you will: 

• The responsibility of this role would be to own and manage enterprise reference data maintenance for various asset classes in the department (Fixed Income, Equities, Derivatives & FX Business (Pricing)). The responsibilities also include the management of market data feeds both end of day as well as real time data from third party vendors, as well as update internal data tasks to support both external and internal data on HSBC systems for the above-mentioned products.
• The team in Bangalore & Colombo will own the tasks mentioned above and will be responsible for the input, amendment and maintenance of products and rates. Information is sourced from external 3rd party applications and databases such as Bloomberg and Reuters and these are in turn updated in the necessary product applications. The staff will be involved in maintaining the Instrument Reference data & responsible to support the existing BAU process.
• Implement effective customer feedback mechanisms and monitoring ‘Service & Quality’ of the section to ensure high Customer Service Standards.
• Recognize, reward and set high internal service excellence benchmarks to ensure customer satisfaction.
• Problem situations are proactively identified and resolved to give maximum customer satisfaction and escalated where necessary. Appropriate measures are taken to improve quality and prevent reoccurrence. Establish and maintain effective relationship with customer business areas and identify areas of service improvements.
• The maintenance of a high level of internal control is essential to minimizing Financial and Operational risks and maximize process security.
• To continually reassess the operational risks inherent in the business taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology. By addressing any areas of concern in conjunction with line management and/or the appropriate department.
• To implement Group Compliance Policy by containing compliance risk in conjunction with the relevant compliance department. The term ‘compliance’ embraces all relevant laws, rules and codes with which the business has to comply.

To be successful, you will:

• A post-graduate diploma or degree in any discipline. Higher qualification not a bar provided aspirations commensurate with the position, at least 3-5 years’ experience in management position with exposure to appraisals, counselling, team building and staff development.
• Should have prior experience of supporting Instrument Reference related products & services for major financial hubs i.e. APAC, HBEU & HBUS
• Flexible to work in varied shifts.
• Reference data knowledge of a minimum of 2 Investment products
• Excellent knowledge of basis vendor systems i.e. LSEG, Bloomberg, Exshare etc.
• Evidence of having taken difficult decisions in a complex operational environment including HR related issues.
• Ability to comprehend and minimize operational risks including wide understanding of audit controls and compliance requirements.
• Exposure to projects and an understanding of process mapping and process re-engineering. Evidence in reducing cost and increasing productivity.

You’ll achieve more when you join HSBC.

www.hsbc.com/careers

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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***Issued By HSBC Electronic Data Processing (India) Private LTD***