Strategic Change Director

Group Chief Operating Office (GCOO) is a critical capability for the Group comprising Business COO, Operations, Procurement and Real Estate, Business Risk & Resilience including (Business Continuity, Protective Security, Non-Financial Risk, and ServCo) and Change Execution

GCOO is the execution engine of the Group. As well as managing & controlling the business, the GCOO organisation enables business strategy through transformation and optimises operational efficiency

Supporting the GCOO change execution agenda by accelerating and delivering effective change globally, with capabilities across consulting, programme/project management, business analysis and portfolio management.

In this role, you will:

• Objective: This leader will deliver large scale complex change from design to delivery including for large technological, regulatory programmes, support & lead the change delivery outcomes. Manage P&L - 10million (function perspective) & 100 million (program perspective)
• Driven – demonstrate a proactive professional service ethic, and use it to drive results
• Smart – be a fast-learning problem solver who is comfortable with ambiguity
• Credible – display high EQ and excellent communication skills, able to navigate a complex organisation, develop domain knowledge and influence stakeholders
• Skilled – have broad mastery of end-to-end change management skills, in particular, Agile
• The role holder is expected to be a ‘trusted advisor’ to senior executive leaders across HSBC, with whom they are partnered by identifying opportunities, constructively challenging conventional thinking, ensuring the customer and colleague outcomes shape the design, and then helping to prioritise and drive the execution of their change needs with a focus on delivering the desired customer, colleague, operational, and regulatory / financial outcomes.
• The role holder is accountable for making complex HSBC-wide decisions, delivering high value financial improvement initiatives or regulatory outcomes, and creating an environment for development and capability uplift within the Transformation team.
• They will support creating and leading a world class change organisation which is recognised as market leading.
• The role holder will need to be conversant with all facets of the change process including co-creating business cases and justification for initiatives, initiation of change, designing an approach and plan, designing the solution and its impact on the operating model, programme management, business analysis, change adoption and implementation needs, as well as ensuring outcomes and benefits materialize.
• They will need to be well informed about emerging technology and innovation, and how this can be applied to solve challenges and improve the quality, efficiency and effectiveness of the bank, and customer and colleague experience.
• The role holder is accountable for ensuring there are the right skills to deliver in their teams, and that the performance of our strategic partners meets the necessary standards to shape and deliver the required change outcomes. They will be responsible for managing costs of change, headcount, risks and issues.

Governance & Committee Memberships:

• Membership and accountability for a wide number of governance and/or steering committees including (amongst others): Global Portfolio Delivery and Investment Committee, GCOO Transformation Services Management Committee and any other Programmed related SteerCo and Change forums as necessary.

Stakeholders: 

• Effectively manage stakeholder relationships across Transformation Services, and Line of Business Groups, and any other stakeholders with regards to key program being driven by GCOO Transformation Services
• Engage effectively with Second Line, Third Line, Risk Stewards for Change Managements.
• Lead stakeholders and business partners, building strong relationships to ensure consensus and deliver strategic change outcomes. Foster open and honest communication which anticipates stakeholder

To be successful you will:

• Outstanding knowledge of end-to-end change disciplines – functionally, operationally and financially
•  A broad, enterprise-wide view of the business and varying degrees of appreciation for strategy, capabilities, enabling technologies, and governance.
• Very strong knowledge of the external environment – regulatory, political, competitors, innovation etc.
• Outstanding understanding of HSBC Group structures, values, behaviours, processes, and objectives
• Good working knowledge of functional area in an operational or consulting capacity.
• Proven ability in successfully identifying, designing and implementing large-scale, complex global / regional change initiatives
• Proven experience of operating iterative delivery techniques at scale
• Proven ability in working across multi-disciplinary and multi-cultural diverse work environments
• Strong analytical background and proven ability in analytical rigor, including being able to contextualize data into business activities and conclusions.
• Experience in leading large complex global technological/ regulatory programmes will be an added advantage.
• People leadership capabilities and experience in managing large teams.
• Evidence of successfully managing financial plans
• Successful experience in developing and retaining critical talent and building an effective leadership team.
• Outstanding relationship management and influencing skills – up to Board level.
• Ability to leverage resources available to achieve goals.
• Outstanding organizational and planning skills to cope with multiple large-scale responsibilities.
• Knowledge, experience and familiarity with DAP (Digital Acceleration Program), ability to lead Value Stream, and FSA (Future State Architecture) work.
• Degree in related field or commensurate practical experience
• Industry recognized technical certifications i.e. PMP, Change Management, Black Belt – Six Sigma (Optional)

You’ll achieve more at HSBC 

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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