Site Reliability & DevOps Engineer/ Sr. Associate Director, Software Engineering Specialist

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. 

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. 

We are currently seeking an experienced professional to join our team in the role of Sr. Associate Director, Software Engineering Specialist.

In this role, you will: 

• We are looking for an experienced Senior Site Reliability Engineer (SRE) with deep expertise in the banking and payments sector. In this role, you will act as a key link between software engineering and IT operations, ensuring that our payment gateways, clearing platforms, and core banking integrations remain reliable, scalable, secure, and highly available.
• You will use software engineering practices to address operational challenges, reduce manual effort through automation, and develop strong monitoring and observability capabilities. The ideal candidate combines a solid understanding of distributed systems and cloud infrastructure with hands-on knowledge of the payments ecosystem, including INSTANT Rail , ACH , SWIFT, ISO 20022, real-time clearing, and settlement processes.
• Reliability & Infrastructure- Define, monitor, and maintain Service Level Objectives (SLOs), Service Level Indicators (SLIs), and Error Budgets for critical payment microservices and legacy banking systems. Design and implement scalable, highly available, and resilient infrastructure architectures across hybrid environments (On-premise and Cloud). Champion Infrastructure as Code (IaC) to automate the provisioning and configuration of environments.
• Build and maintain advanced observability, alerting, and telemetry systems to detect anomalies in transaction flows before they impact customers. Lead incident response for critical payment system outages, serving as the technical incident commander.
• Conduct blameless post-mortems and drive the implementation of preventative measures to permanently resolve root causes. Participate in a tiered on-call rotation to support 24/7/365 financial operations. Automation & CI/CD, Automate repetitive operational tasks (toil) to free up engineering time for high-value system improvements. Optimize and maintain CI/CD pipelines to ensure safe, secure, and rapid deployment of financial software into production. 

To be successful, you will: 

• 10+ years of experience as a Site Reliability Engineer, DevOps Engineer, or Systems Engineer. 15+ years of direct experience in the banking, financial services, or FinTech sector, specifically working with payment systems.
• Apply deep understanding of payment transaction lifecycles to troubleshoot bottlenecks in routing, clearing, and settlement engines. Ensure systems comply with stringent financial regulations, data and security standards. Partner with product and engineering teams to design reliable architectures for new payment rails (e.g., RTP, SWIFT GPI, SEPA). 
• Strong understanding of domestic and cross-border payment networks (e.g., ACH, INSTANT FAST, SWIFT, SEPA). Familiarity with financial messaging standards, particularly ISO 20022. Understanding of transactional consistency, idempotency, and the unique challenges of distributed financial ledgers
• Programming/Scripting: Proficiency in Go, Python, Java, or Shell scripting for automation and tool building. Cloud & Containers: Expertise in Kubernetes, Docker, and major cloud providers (AWS, GCP ),IBM Websphere WAS ,MQ , Oracle ,DB2,My SQL. Infrastructure as Code: Hands-on experience with Terraform, Ansible, or CloudFormation.
• Observability Tools: Mastery of APM and logging tools (e.g., Datadog, AppDynamics, Dynatrace, Splunk, Prometheus, Grafana). CI/CD: Experience with Jenkins, GitLab CI, or GitHub Actions.

You’ll achieve more when you join HSBC.

www.hsbc.com/careers

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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Issued by – HSBC Software Development India