Senior Product Owner

Job title: Senior Product Owner

• The Senior Product Owner for GPS Operations within the Client Connectivity SVS is accountable for driving the delivery of business and operational requirements for new products and capability changes to enhance client onboarding journeys. This will involve close collaboration with Wholesale Client Services and GPS Operations, who facilitate account opening and Channel Enablement activities for CIB clients
• GPS Client Connectivity’s digital first-client engagement strategy requires significant transformation to operating model involving people, processes and technology. This role is key to identifying and achieving improvements on client satisfaction and accelerating revenue realisation in-line with this strategy

Principal Accountabilities and Responsibilities (e.g., for Business, Customers and Stakeholders; internal control environment, etc.)

• Collaborate with Product Managers for discovery, prioritisation, delivery and commercialisation of Product and Capability EPIC backlog and MVP roadmap. Own and accountable for demand intake, creation of user stories and user story backlog within prioritised MPV roadmap. Prioritise backlog items for each sprint. Ensure Business Analysts deliver as per agreed and prioritised user stories
• Lead User acceptance testing with Operations SMEs to ensure all scenarios are thoroughly defined, tested and meet requirements. Ensure Operational Readiness for all changes, working closely with GPS Operations (UAT, Training, End User Documentation, Ops release management). Demonstrate clear ability to challenge existing processes and practices where they do not align to the GPS Product/ Capability and GPS Operations Target Operating model and the agreed future state architecture
• Support GPS Client Connectivity OKRs and KPIs to measure performance of the new operating model, implementation performance reporting to track progress and roadmap to drive continuous improvement. Define optimal capacity requirements to support implementation of the new operating model, aiming to leverage technology to optimise FTE requirements while maintaining quality to deliver client satisfaction and supporting efficiency targets for Operations

Leadership & Teamwork 

• Lead a team of business analysts and Ops SMEs to execute analysis and process reviews on existing operational processes and supporting technology within Wholesale Client Services and GPS Operations.
• Liaise with all stake holders in GPS Client Connectivity Product and Operations to align the product roadmap to Business, IT and Ops priorities

Functional Knowledge

• Strong knowledge / experience in the area of onboarding, payments and client experience. Strong knowledge / experience in agile project delivery
• Evidence of supporting change/transformation project with impact to customer and operational procedures. Experience with process engineering advantageous.
• Strong communication, analytical, decision making and presentation skills. Ability to collaborate and form effective relationships and achieve influence at senior levels in the organisation

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