Senior Fraud Manager

Job Title: Senior Fraud Manager

Purpose of the role  

• Our strategic vision for fraud management is centered on safeguarding our customers and the Bank from fraud risks, focusing on current and future threats while ensuring an optimal customer experience. We are seeking a highly skilled professional to join our team as a Senior Fraud Manager, leading strategy and initiatives to combat fraud across Asia Pacific markets, thereby protecting both customers and the bank from evolving fraud and scam threats.
• This role is pivotal in designing, maintaining, and delivering robust fraud controls, with a particular focus on enhancing Payment Fraud management and operationalising Money Mule detection capabilities across key teams, including fraud analytics, fraud operations, the money mule detection team, and other cross-functional teams. It requires strategic leadership, stakeholder collaboration, and a proactive approach to fraud prevention within a dynamic regulatory environment.
• As a Senior Fraud Manager, you will be responsible for leading Payment Fraud and Money Mule controls, defining the fraud control strategy, and ensuring its successful execution.

In this role, you will:

• Design and Optimisation: Develop and refine fraud prevention, detection, and response controls for Payment Fraud and Money Mule detection across WPB products and services. Collaborate with delivery teams to ensure market deployment of these controls.
• Support the Implementation: Assist the Global Money Mules team in designing and executing money mule detection and disruption strategies. Facilitate the end-to-end operationalisation of detection capabilities across Asia Pacific markets, ensuring seamless integration and execution.
• Control Implementation: Lead the implementation of controls across our fraud detection systems and operational processes. Work collaboratively with Value Streams, Transformation Delivery and Product, Fraud Analytics, Money Mules Detection, and Fraud Operation teams to deliver efficiently, at pace and remove blockers.
• Subject Matter Expertise: Provide fraud subject matter expertise (SME) to senior stakeholders, and on change projects to identify and assess potential fraud risks that may arise from changes to products and / or servicing journeys.
• Monitoring and Improvement:  Keep abreast of emerging fraud typologies (e.g., scams) and devise disruptive measures to prevent losses. Investigate high-impact cases, identify control weaknesses, and drive continuous improvement initiatives.
• Comprehensive View: Develop an end-to-end perspective covering the changing landscape, risk and control environment performance, emerging threats, regulatory requirements, incidents, etc.
• Leadership and Coaching: Foster a culture of collaboration, learning and optimisation through team leadership and coaching. 
• Portfolio Development: Contribute to the ongoing development of the portfolio of change activity, including supporting investment funding requests and benefits monitoring.

To be successful you will:

• This role requires a professional with a strategic mindset, capable of navigating complex environments and driving impactful fraud prevention initiatives. You skillset and experience will include:
• Experience in Fraud, with a solid understanding fraud typologies, risks and controls
• Experience in developing new processes and ways of working across multi-functional teams
• Proven experience at senior manager level
• Experience in designing and implementing control / best practice frameworks
• Knowledge of strategic delivery of controls, processes, and design methods within a large multi-faceted operation
• Strong stakeholder management skills with keen attention to detail and problem-solving ability
• Proficient in reporting and governance, including paper writing and presentation
• Ability to make key strategic decisions, using data driven insights

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You’ll achieve more at HSBC 

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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