Senior Associate - Digital & Transactional Support

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

 HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Senior Associate - Digital & Transactional Support

In this role, you will:

• Early Morning Shift (5:00 am Start) Digital & Transactional (D&T) within Corporate Sales, MSS is looking for a talented and driven associate to support front‑office sales teams globally. The role is based in our offshore centre and focuses on providing high‑quality sales support so onshore teams can dedicate more time to client engagement.
• The position offers exposure to FX and rates products, MSS platforms, and collaboration with Product partners, MSS Operations ,CMB & WPB. Act as a principal practitioner and key point of contact within the offshore centre for onshore sales teams.
• Provide daily sales support including Daily market updates & commentary (macro, FX, rates; CCY pair moves; impact of key announcements).
• Early morning pricing & daily investment indications (e.g. ELNs, bonds, structured deposits – internal indications only). Daily indications and order lists to support start‑of‑day workflow. Market news / research / currency updates for selected pairs and countries (global support).
• FX lifecycle tasks: time options monitoring, NDF fixings, FX options expiries, margin management. Client/desk support: query resolution (internal/external), limit renewals tracking, onboarding assistance (FX/MSS platforms, e.g. Evolve). Maintain and enhance SharePoint / Knowledge Hub content for sales (rates, FX, commodities outlook, tools & decks).
• Own and improve MI / reporting for Voice & e‑platform activity (e.g. hit/miss ratios, income, onboarding trackers). Oversee term‑sheet administration, trackers (e.g. BB initiative, client visits/actions) and process documentation.
• Provide supervision/support to junior team members where applicable: quality review, guidance, and training. Identify process efficiencies and contribute to strategic discussions on evolving the offshore capability and tooling.

To be successful, you will:

• 3–7 years’ experience in financial services, preferably in Markets (front office, sales support, operations, or finance). Strong knowledge of FX and rates products: FX spot, forwards, options, NDFs, swaps, money market and basic IRS.
• Ability to write clear market commentary (FX/rates moves, drivers, impact of data and central‑bank events).
• Good understanding of global regulatory and FX market developments. Proven experience in international stakeholder engagement and workflow monitoring (tracking, escalation, communication).
• Strong interpersonal skills and ability to work within a matrix, global team. Excellent spoken and written English.
• Strong analytical skills; advanced MS Excel and PowerPoint (Access a plus). Demonstrated ability to manage tight deadlines, prioritise workload and escalate issues promptly.
• Flexibility to work Asia early‑morning hours (from 05:00) and align to other regions (UK/US/HK) when required.
• Prior experience in a markets‑based or client‑facing role.
• Exposure to VBA, Python or other coding languages for process automation / reporting. Experience is using AI

You’ll achieve more when you join HSBC.

www.hsbc.com/careers

 HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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