Senior Account Manager

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Senior Account Manager.

In this role, you will:

• Client retention – work in tandem with product management, service delivery and client management to ensure high levels of client satisfaction and a reference-able client base
• Create and maintain detailed client plans that effectively map the organisational structure and key contact points in the assigned clients; Ensure proactive management of issues across all products and jurisdictions by directing the resources in each service component or jurisdiction
• Capture, advocate and drive service improvement opportunities and prioritise change management agendas across the business; Establish/adhere to an agreed governance framework and meeting schedules to deliver strong senior client engagement and maintain full compliance with internal controls
• Coordinate daily checks on impacted Legal Entity Booking Instances (LEBIs) with onshore teams globally; Produce monthly MI reporting and managed legacy exits and/or others via providing quarterly reporting to regional RCC.
• Assisting CDD team to identify any SSV relationship for KYC renewal; Establish contracting parties to new accounts opened in source systems and perform reconciliation to ensure terminated fund records are removed as reflected in the source systems to assure data quality.
• Team management – Guide, coach and counsel team members on the above and manage their performance, progression and development.
• To achieve this, the role-holder will need to forge deep relationships with key stakeholders including from the following business partners.
• The role holder will also provide support to the Client Selection and Exit management (CSEM) process across designated regions for Securities Services as well as maintaining a central Client Repository for Securities Services (CRSS) to establish a single client list as a by-product from Global Standards besides maintaining an existing database consisting of all accounts serviced by HSBC Securities Services.
• Additionally, support for some of the administrative tasks associated with Account Management responsibilities including but not limited to client communication, client documentation, client reporting would be required.
• The Team Lead element of the role will be responsible for the creation and on-going leadership of a best in class account management team that successfully manages and oversees the client experience from implementation through to future growth.

To be successful you will -

• Minimum of 10 years’ experience of Securities Services, client management, business implementation/change, business development and/or senior operational leadership experience
• Client facing with excellent communication and presentation skills, including an ability to lead and manage meetings; Track record in maintaining and retaining client relationships across securities services products with an ability to help execute departmental strategy
• Understanding of core commercial and contractual drivers and business performance; Sound understanding of controls, risk management (product and market) and mitigation techniques
• Proven ability to adapt to the changing demands of the industry, clients and internal stakeholders;  to operate across a complex organisation collaboratively, whilst ensuring that the agreed client/HSBC agenda is effectively managed
• Demonstrable quality track record as a team-player with the capacity to positively contribute to the department strategy; Fully proficient in understanding the regulations that drive the securities services arena and in particular those that govern client management.
• The role holder will ensure the HSBC values are present in everything we do, both individually and as an organisation.
• Client centricity - client focus in everything we do today, and tomorrow; Leadership & drive – mobilise, motivate and positively influence the business to drive change; Strong relationship understanding – tracking, managing and reporting satisfaction and reference-ability.
• Dependability and doing the right thing - delivering fair outcomes for our customers and ensuring own conduct maintains the orderly and transparent operation of financial markets and Being open to different ideas and cultures

You’ll achieve more at HSBC

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HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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