Operations Manager Trading

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of  Operation Manager Trading

In this role, you will:

• The overall objective of this role is to build Global Trade Services / Global Trade Solutions(GTS) Operations through effective and efficient implementation of migrations as an operational unit delivering high quality, high professional service
• The job holder is expected to support other team members in ensuring all migration of work, into the assigned Group Service Centre, are successfully achieved and handed over to the Operations team in the stabilized state. The jobholder is also expected to identify and deliver sustainable savings as per site Integrated Plan as well as other projects that might be assigned to him/her
• Support the Business Services(BS)  Head in implementing the global operations strategy, including outsourcing and location strategies, metrics, minimum standards, skill requirements and operational models for the Business Service.
• Ensure delivery of high quality service within Service Level Agreements to predetermined critical timescales, in joint collaboration with Global Trade Services / Global Trade Solutions(GTS) businesses across globe and GSC functions
• Provide effective business management to Global Trade Services / Global Trade Solutions(GTS) offshore operations. Build trusting relationships with internal customers by consistently delivering value add consultancy services and delivery that exceeds expectations and positions HSBC for sustained success
• Ensure that transactions processed with in specified turn-around-time.
• Ensure that transaction processed are as per site-specific Standard Operating Procedures (SOPs) and highlight any procedural modifications in SOPs wherever required.
• Ensure strict adherence to internal guidelines and compliance aspects.
• Responding to client queries whilst demonstrating a high level of client service at all times
• Need-based escalation of decisions and ensure proper follow-up of the same. Analyses and interprets data relating to learning retention.

To be successful you will:

• Graduate from a reputed Institute or University in any discipline
• Willing to work on shifts. CDCS certification preferable.
• Excellent knowledge of GTS FIM / / UCP / ISBP and Anti-Money Laundering(AML) and Sanctions guidelines
• Excellent knowledge of HUB Front End(HFE) and HUB is essential. Excellent communication and interpersonal skills. Proven leadership and supervisory skills
• 8+ years of experience in trade operations and must be focused on providing world class customer service. Should be aware of Anti-Money Laundering (AML) and sanctions screening procedures in Trade
• Strong decision making ability in application of rules and regulations laid down in standard procedures. Work independently and demonstrate ways to improve customer service and exhibit ownership of business
• Acquire and update knowledge on procedures related to relevant processes. Assist line manager/supervisor in driving organizational initiatives
• Be able to learn fast and be able to understand and interpret numeric data in business reports. Be able to priorities in a multi-tasking dynamic environment with changing need

You’ll achieve more at HSBC 

www.hsbc.com/careers

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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