Manager SME

Job title: Manager SME

• The purpose of the role to be the data guardian for Book, Risk and Valuation data for all downstream consumers like Product Control, Traded Risk etc.
• Ensures complete, accurate, quality, and timely reports set to stakeholders, with proper adherence to Service Level Agreements (SLAs). 
• Responsible for monitoring and execution of key controls within the B&H space.
• Active engagement to understand the Data Quality and Governance aspect of BHM.

In this role, you will:

Principal Accountabilities and Responsibilities (e.g., for Business, Customers and Stakeholders; internal control environment, etc.)

Responsible for monitoring and executing controls as detailed below:

• Responsible for ensuring that all book static requests (i.e., book and portfolio opening, amendment, deactivation) and appropriate hierarchy mappings are completed in a timely manner & meet the firm standards. 
• Checking consistency and accuracy of book population between HMS Golden Source and systems (FO and BO)
• Critical/Key Data elements (CDE/KDE) meet the minimum data quality standards o Attestation of ownership of books, relationship mapping and attribute accuracy • Investigation and root cause analysis on any new exceptions in a timely manner.
• Active engagement to understand the Data Quality and Governance aspect of BHM. 
• Participate in User Acceptance Tests (UATs), as required, on any system enhancements or rollouts.
• Ensure that processes adhere to appropriate quality standards, with reference to internal and external compliance rules, and are comprehensively documented. 
• Ensures complete, accurate, quality, and timely reports sent to stakeholders, with proper adherence to Service Level Agreements (SLAs). 
• Responsible for monitoring and execution of key controls within the B&H space. 
• Active engagement to understand the Data Quality and Governance aspect of BHM. 
• Maintain HSBC internal control standards and address audit points and/or any issues raised by regulators in a timely manner. Foster a compliance culture within the team, managing compliance risk and ensuring that the necessary training is completed. Optimizes relations with regulators.
• Engage with internal and external auditors to satisfy questions and requests as part of formal and informal reviews. 
• Able to manage priorities and workload within schedule and work standards.
• Work collaboratively with teams as a constructive team member. Ability to work cross culturally with a strong collaborative and inclusive mindset.
• Effectively work and interact with staff at all levels within and where applicable, with non-DaRR teams 
• Collaborate and partner with relevant stakeholders to ensure end to end process is connected and streamlined.
• Proactively drive growth in the GSC team’s responsibilities 
• Establish and maintain communication link with relevant stakeholders with respect to all process and people-related activities and issues. 
• Address any ad hoc queries timely.
• Ensure training sessions as required by Line management is facilitated. 
• Active participation and contribution in all quality initiatives within the team/ process both for improvement of productivity & quality 
• Should demonstrate the ability to come up with out of the box solutions to resolve the complex issues in the profiles.
• Communicate effectively with team members, internal and external customers, and other parts of GBM as required. 
• Take active participation in regular feedback sessions and provide inputs to make the sessions more interactive and effective. 
• Ensure timely and accurate feedback provided to all staff on errors. 
• All feedback given should be maintained and structured appropriately and communication in this regard to be carried out effectively and efficiently

Process Management

• Participate, contribute and help implement all aspects of Projects, Process, Process Improvements (whether Strategic, Technology or those arising locally.)
• Provide timely reporting to stakeholders and senior management
• Define and inculcate the importance of current benchmarks to show improvements. Introduce business focused metrics to facilitate transparency
• Act as point of escalation for issues of non-performance, underperformance, process issues or failings of due diligence

Leadership & Teamwork

• Leads the diverse team towards achieving strategic objectives, delivering client service excellence
• Confident in communicating concisely and using multiple mediums
• Ability to manage multiple streams of work at once covering different topics and stakeholders
• Ability to motivate and drive teams to support all functional stakeholder requirements and initiatives.
• Capable of leading work front to back, including engaging colleagues from NFR, Front Office, Product Control, Traded Risk and Technology (HMS IT &Product)
• People- Actively manage talent skills development (mobility / skills)

Customer, Stakeholders & Relationship Management

• Build and maintain a culture of strong working relationship with key stakeholders across the group.
• Develop good client relationships to gauge performance perceptions. Understands their needs & identifies opportunities

To be successful you will:

Functional Knowledge

• A degree / qualification in finance, accountancy, business management or previous experience in risk management (Market Risk) or quantitative courses
• Good understanding of financial products, risk management principles, market risk measures (i.e., PVBP, VaR) and systems
• High level of competency in the production of information, and the ability to process, analyze and interpret market risk reports.
• Ability to work cross culturally with a strong collaborative and inclusive mindset and committed to equal employment opportunities.
• Ability to drive performance under pressure and tight timelines.
• Ability to respond on a timely manner to ad hoc risk enquiries and ensures data quality by identifying potential issues and proactively escalating it.
• Ability to learn within a dedicated span of training time and transfer knowledge appropriately.
• Flexibility to work shifts.
• Team player
• Require strong communication and interpersonal skills with the ability to work in partnership with a wide range of stakeholders and consumers globally
• Able to manage priorities and workload within schedule and work standards.

Others

• proficiency in Excel (VBA skill would be an advantage), Word and PowerPoint. Average proficiency in MS Access.
• Good understanding of financial products, risk management principles, market risk measures (i.e., Trade life cycle, VaR) and systems
• A degree / qualification in finance, accountancy, business management or previous experience in risk management (Market Risk) or quantitative courses
• High level of competency in the production of information, and the ability to process, analyse and interpret market risk reports.
• Self-motivated, excellent communication skills, adaptability
• Strategic thinker, planner, and a good listener

Hsbc.com/careers

You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued By HSBC Electronic Data Processing (India) Private LTD***