Manager - Operations

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Manager - Operations.

In this role, you will:

• Markets and Security Servies Data operations Instrument is a shared service organization which provides Reference data information across entities within HSBC Group.
• The responsibility of this role would be to own and manage enterprise reference data Creation, Amendment, Calendar and Ratings data for various asset classes in the department (Fixed Income, Equities, Derivatives & Foreign Exchange Business etc.).
• The responsibilities also include the management of Instrument Reference data which includes creation, amendments, queries, ratings and calendar data via third party vendors, as well as updating internal data tasks to support both external and internal data on HSBC systems for the above-mentioned products.

• Information is sourced from external 3rd party applications and databases such as Bloomberg and Reuters, and these are in turn updated in the necessary product applications. The staff will be involved in maintaining the Instrument Reference data & responsible for supporting the existing business as usual process. Effectively drive and manage change to achieve team goals (e.g. process improvements/changes in procedures). Plan & promote Band Progression to meet Business requirements and Staff expectations.
• Lead by example through service excellence and driving quality initiatives for improved Customer Satisfaction. Drive staff development through soft skill training, personal development plans and performance management reviews.
• Motivate and develop team members to meet business objectives - advice and guidance is given in a constructive manner and supported by appropriate evidence.
• Ensure teams are briefed and made aware of individual/department performance achievements/ targets in a timely manner. Develop staff to achieve business objectives and achieve individual potential, sharing knowledge and experience and helping on referred issues.

• Create an environment where skills and knowledge is openly shared to achieve department and business goals. To have tight control on Operational losses, potential frauds through strong internal audit and staff feedback mechanisms.

To be successful, you will:

• A post-graduate diploma or degree in any discipline. Higher qualifications, not a bar provided aspirations commensurate with the position, at least 3-5 years’ experience in management position with exposure to appraisals, counselling, team building and staff development.
• Must have prior experience of supporting Instrument Reference related products & services for major financial hubs.
• Flexible to work in varied shifts
• Reference data knowledge of a minimum of 2 Investment products Aladdin & Multifonds.
• Excellent knowledge of basis vendor systems i.e. Reuters, Bloomberg, etc.
• Proven experience of managing people and operational processes.
• Excellent teamwork and leadership skills with a proven ability to motivate staff in an ever-changing environment.

You’ll achieve more when you join HSBC.

www.hsbc.com/careers

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible work and opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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***Issued By HSBC Electronic Data Processing (India) Private LTD***