Manager Operations

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Manager Operations.

In this role, you will:

• Markets and Security Services data Operations Instrument is a shared service organization created in 2010 which provides Reference data information across entities within HSBC Group.
• The responsibility of this role would be to own and manage enterprise reference data Creation, Amendment, Calendar and Ratings data for various asset classes in the department (Fixed Income, Equities, Derivatives & FX Business etc.).
• The responsibilities also include the management of Instrument Reference data which includes creation, amendments, queries, ratings and calendar data via third party vendors, as well as update internal data tasks to support both external and internal data on HSBC systems for the above-mentioned products.

• Effectively drive and manage change to achieve team goals (e.g. process improvements/changes in procedures). Plan & promote Band Progression to meet Business requirements and Staff expectations.
• Lead by example through service excellence and driving quality initiatives for improved Customer Satisfaction. Drive staff development through soft skill training, personal development plans and performance management reviews.
• Reward and recognize service excellence and keep staff morale high through Celebrating Success’. Strike balance among task, team and individual to inspire and influence staff for the best. Motivate and develop team members to meet business objectives - advice and guidance is given in a constructive manner and supported by appropriate evidence.
• Ensure teams are briefed and made aware of individual/department performance achievements/ targets in a timely manner. Develop staff to achieve business objectives and achieve individual potential, sharing knowledge and experience and helping on referred issues.
• Create an environment where skills and knowledge is openly shared to achieve department and business goals. Ensure performance management scheme is implemented in line with procedures across sections consistently. Performance Development plans for staff part of Succession Plan.

To be successful, you will:

• A post-graduate diploma or degree in any discipline. Higher qualification not a bar provided aspirations commensurate with the position, at least 3-5 years’ experience in management position with exposure to appraisals, counselling, team building and staff development.
• Should have prior experience of supporting Instrument Reference related products & services for major financial hubs i.e. APAC, HBEU & HBUS
• Flexible working in varied shifts
• Reference data knowledge of a minimum of 2 Investment products Aladdin & Multifonds
• Excellent knowledge of basis vendor systems i.e. Reuters, Bloomberg, ICE etc.

• Proven experience of managing people and operational processes
• A positive self-starter with excellent verbal and written communication skills.
• A good understanding of group policies and procedures and the ability to effectively communicate and implement them.

You’ll achieve more when you join HSBC.

www.hsbc.com/careers

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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***Issued By HSBC Electronic Data Processing (India) Private LTD***