Manager Operations

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Manager Operations.

In this role, you will:

• Proactively identify and reduce manual processes for enhanced operational control. Support and implement technology upgradation. Lead User Acceptance Testing for the business (as and when required). Lead Projects for both business partners and MSS Bangalore (based on business objectives, targets and requirement).
• Develop a comprehensive understanding of the Traditional NAV processes and to keep abreast with the latest developments in the assigned markets on the rules and regulations by the regulators, stock exchange etc. that may have implication to the daily NAV processes.
• Devise and analyse MI requirements/processes to ensure the tracking mechanism is reflective of the current business activities and its ability to measure the team’s performance across different market with different level of experience. Ensure that business data requirements are completed accurately and supporting statistics/reports/returns are presented to business/management within agreed timescales.

• To plan for standardization of processes by sharing the best practices across the various markets with the aim to enhance cost effectiveness. Responsible for reviewing NAV packs. Process productivity and quality targets are set, monitored and achieved to ensure optimum resource utilization and achievement of business objectives and customer SLA’s
• Drive the delivery of rigorous and customer centric Quality Campaigns and initiatives to increase Quality awareness in the team.
• Proactively identify and resolve problem situations to give maximum customer satisfaction and escalated where necessary and take appropriate measures to improve quality and prevent recurrence.
• Establish and maintain effective relationship with customer business areas and identify areas of service improvements. Act as a key escalation point in resolving issues with the Business Partner on a timely & ongoing basis.
• Ensure packs are delivered with quality and within set deadlines with additional focus on priority clients and strategic approach on valuations should be done keeping the priority clients in mind.

To be successful you will:

• Bachelor’s degree in accounting or qualifications in the accounting/finance industry.
• 3-5 years of relevant Funds administration experience.
• Ability to monitor and meet operational goals. Should have an eye for detail and a strong analytical mind. Complete understanding of Trade Life Cycle.
• Excellent knowledge of Capital Markets and Financial instruments. Excellent knowledge in accounting principles and fundamentals of accounting. Excellent knowledge in NAV Calculation process with clear understanding of end-to-end Fund Accounting Model.
• Ability to update, manage and analyses MI related activities. Efficient Time Management and ability to multitask work and priorities to meet defined deadlines.
• Understanding of GAV and NAV Activities.
• Previous experience in performing & reviewing funds in A&V or IFS working areas.
• Strong working knowledge on MS Office.

You’ll achieve more when you join HSBC.

www.hsbc.com/careers

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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