Manager -Operations

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HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Manager -Operations

Purpose of the role  

To acquire broad understanding of processes assigned, being able to monitor work and allocate work on a daily basis to Processing Executives. Ability to handle escalations and process related query resolutions. Plan capacity daily and intra - day, based on projections and volume analysis and allocate/reallocate resources accordingly. Understand MI requirements enough to be able to produce, analyze and interpret MI. Ensure compliance with audit requirements by performing audit checks as required by process, in line with business process requirements. Provide leadership to team assigned as applicable, consistent with Group and Company policies and standards. Leading a cohesive team, working in a supportive team environment driven by people centric values as applicable.  Leading to the motivation and effective development of individuals to meet business targets as applicable.

In this role, you will:

• The overall objective of this role is to build GTS Operations through effective and efficient implementation of migrations as an operational unit delivering high quality, high professional service The job holder is expected to support other team members in ensuring all migration of work, into the assigned Group Service Centre, are successfully achieved and handed over to the Operations team in the stabilized state. The jobholder is also expected to identify and deliver sustainable savings as per site Integrated Plan as well as other projects that might be assigned to him/her
• Support the BS  Head in implementing the global operations strategy, including outsourcing and location strategies, metrics, minimum standards, skill requirements and operational models for the Business Service.
• Ensure delivery of high quality service within Service Level Agreements to predetermined critical timescales, in joint collaboration with GTS businesses across globe and GSC functions
• Provide effective business management to GTS offshore operations. Build trusting relationships with internal customers by consistently delivering value add consultancy services and delivery that exceeds expectations and positions HSBC for sustained success  Ensure that transactions processed with in specified turn-around-time.
• Ensure that transaction processed are as per site-specific Standard Operating Procedures (SOPs) and highlight any procedural modifications in SOPs wherever required.
• Ensure strict adherence to internal guidelines and compliance aspects. Responding to client queries whilst demonstrating a high level of client service at all times
• Need-based escalation of decisions and ensure proper follow-up of the same. Analyses and interprets data relating to learning retention.

To be successful you will:

• Graduate from a reputed Institute or University in any discipline Willing to work on shifts. CDCS certification preferable. Excellent knowledge of GTS FIM / / UCP / ISBP and AML and Sanctions guidelines
• Excellent knowledge of HFE and HUB is essential Excellent communication and interpersonal skills Proven leadership and supervisory skills, experience in trade operations and must be focused on providing world class customer service.
• Should be aware of AML and sanctions screening procedures in Trade Strong decision making ability in application of rules and regulations laid down in standard procedures
• Work independently and demonstrate ways to improve customer service and exhibit ownership of business Acquire and update knowledge on procedures related to relevant processes. Assist line manager/supervisor in driving organizational initiatives
• Be able to learn fast and be able to understand and interpret numeric data in business reports Be able to priorities in a multi-tasking dynamic environment with changing need

You’ll achieve more at HSBC 

Hsbc.Com/Careers

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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***Issued By HSBC Electronic Data Processing (India) Private LTD***